IT Services and Applications

The Brazilian education sector is in the global spotlight, capturing the attention of foreign and local investors as well as companies within the sector, and, in turn, driving intense merger and acquisition (M&A) and investment activity. In this hot topic, Frost & Sullivan identifies key areas where the benefits of technology in education are most ...

The development of new, diverse channels such as the interactive voice response (IVR), social media, chat, and short message service (SMS) has driven customers to demand more qualified, personalized services, which has led to a greater adoption of virtual agent (VA) applications. Furthermore, specifically in Brazil, the increase in purchase power h...

Utilities are becoming increasingly aware of the importance of efficient data management in smart metering projects. To manage and use the growing volume and variety of data, they must be capable of high-volume data management and data-pattern analytics. Although many utilities still fail to consider smart metering as a software project, meter data...

This research service updates the progress in Machine-to-Machine (M2M) opportunities from the telecoms service providers perspective. There have been many new developments. This analysis serves as an update on the Machine-to-Machine (M2M) market development in Europe in the last eighteen months. It is written primarily from a telecommunications ...

In the nascent market of cloud computing in Brazil, SaaS holds the largest share of IT services outsourced and IaaS is close behind. Meanwhile, PaaS has become a viable market opportunity. This market insight covers the Brazilian cloud computing market, including the market overview, drivers, restraints, trends, competitive analysis, and forecasts ...

During October 2931, 2013, Cisco hosted the Internet of Things (IoT) World Forum in Barcelona, Spain. This 2 and a half-day event was designed for the official launch of IoT globally, and its focus was to explore the size of the opportunity in key market verticals. This Hot Topic summarizes this event and offers analysis regarding the role of the ...

Colombia hosts one of the most interesting markets for cloud computing in Latin America, with several ICT providers investing by building new datacenters and forging strategic partnerships with strong local participants. This study details the current scenario and future perspectives of the cloud computing market in Colombia, presenting the 2012 ma...

The need to reduce IT costs and develop increased efficiency in IT management is causing European organisations to turn towards IT outsourcing models. Data centre services consisting of the retail colocation and managed hosting segments are increasingly being adopted by organisations to benefit from cost efficiencies and to focus internal IT resour...