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IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 05 Feb 2019  |  Africa  |  Market Research

    Cloud Market in West Africa, 2018–2019

    Appropriate Communication Infrastructure Development and Consumer Legislations Central to Growth in Cloud Services

    The study provides information about the cloud market in West Africa. Ghana and Nigeria are the countries that have been analyzed in great detail. According to Frost & Sullivan, the cloud services market in West Africa is in the early stages of development, with international brands dominating the supply side. Local ICT providers are positioning th...

    $1,500.00
  2. 11 Jan 2019  |  South Asia, Middle East & North Africa  |  Market Research

    Middle East Mobile Payments Market

    Innovation is Driving the Adoption of Cashless Payments in GCC Countries

    Recent innovations in advanced information and communication technologies have enabled the digital transformation of financial services. As one of the fastest growing mobile network markets in the world, the Middle East represents an attractive opportunity for mobile-backed financial services solutions. The Gulf Cooperation Council (GCC) region has...

    $1,500.00
  3. 21 Dec 2018  |  South Asia, Middle East & North Africa  |  Market Research

    Indian Cloud Services Market Outlook, Forecast to 2023

    Businesses Consider Cloud Infrastructure a Core Component of their Business and are Exploring Different Cloud Solutions and Services, Fueling Market Growth

    Cloud services have evolved to become the backbone of IT infrastructure, cutting across all segments of the industry, from large to small enterprises. Companies today are adopting different types of cloud offerings, including infrastructure hosting, SaaS offerings, productivity suites, and database hosting. They implement cloud technologies to sim...

    $1,500.00
  4. 11 Dec 2018  |  South Asia, Middle East & North Africa  |  Market Research

    Digital Transformation of Healthcare in the Gulf Cooperation Council, 2018

    The Rising Life Expectancy and the Growing Demand for Healthcare Services Create Opportunities for Technology Providers

    This market insight highlights global healthcare trends and the GCC’s position in relation to these developments. It also assesses opportunities for technology providers with a focus on the penetration potential of key medical technologies. Countries under study are the United Arab Emirates, Saudi Arabia, Qatar, Bahrain, Kuwait, and Oman. Top 3 ...

    $1,500.00
  5. 13 Nov 2018  |  Africa  |  Market Research

    African B2C eCommerce Growth Opportunities, Forecast to 2020

    Omni Channel Integration Central to Developing a Successful eCommerce Model

    This research study provides an analysis of the African Business to Consumer (B2C) eCommerce market. The stakeholder scope includes B2C companies; geographic scope includes key African countries such as Egypt, Kenya, Nigeria and South Africa; and product category scope includes a number of segments such as books, electronics, fashion, household app...

    $1,500.00
  6. 23 Oct 2018  |  Africa  |  Market Research

    The Role of African Start-ups in Driving Smart Agriculture in the Continent, 2018

    The Focus on Sensors and Satellite Imaging is Central to the Adoption of Smart Farming Practices

    The focus of this study is to identify and highlight African start-ups that drive the uptake of smart farming practices and how farmers can make data-driven decisions regarding crop rotation, planting and harvesting time, soil management, and weather prediction. The study offers an analysis of Sub-Saharan Africa, with additional information on the ...

    $3,000.00
  7. 28 Sep 2018  |  Africa  |  Market Research

    IoT in Agriculture, Africa, 2017

    Mobile Application, Sensors, and Satellite Imaging are Central to Developing Successful Smart Farming Practices in Africa

    This study focuses on an understanding of smart farming practices and the ways in which farmers can make data-driven decisions regarding crop rotation, planting and harvesting times, soil management, and weather prediction. The study will provide an analysis on the Sub-Saharan African region, with information on Middle East and North Africa added a...

    $3,000.00
  8. 06 Dec 2017  |  Africa  |  Market Research

    South African BPO Market, 2017

    A Global Perspective on What Companies Need to Know to Survive in a Digital World

    Digital transformation is a journey, but one that companies need to embark on if they are to survive not just the onslaught of traditional competition, but new market entrants. It is also a necessary component in keeping pace with the rapidly changing consumer base. South Africa’s customer service delivery is predominantly dominated by the BPO ma...

    $1,500.00
  9. 05 Dec 2017  |  Africa  |  Market Research

    South Africa ICT Enterprise Spend in Oil and Gas Sector, Forecast to 2019

    Emerging Trends such as ERP Software, Cloud Technology and Enterprise Collaboration Software Will Shape the Oil and Gas Sector by 2019

    The focus of this research service is to understand the key areas of IT spend within the oil and gas sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa’s Macro- environment and its impact on the oil and gas industry; provide ins...

    $1,500.00
  10. 29 Nov 2017  |  Africa  |  Market Research

    African Artificial Intelligence (AI) Market, 2016

    Chatbots Central to Developing an Intelligently Automated Service Delivery Model

    This study provides an analysis of the African Artificial Intelligence (AI) market. The stakeholder scope includes international technology corporations and African start-ups; technology scope includes computer vision, deep learning, machine learning, natural language processing, neural networks, predictive analytics, and robotics; and the end-user...

    $3,000.00