IT Services and Applications

AI holds the potential to deliver significant benefits for economies and societies—from enabling new business models and driving operational efficiencies to the provision of accurate predictive outcomes. As AI promises to create immense value, organizations have started adopting it. However, the deployment of AI is a journey as organizations ...

Internet of Things (IoT) technologies are fast becoming essential business tools and key parts of digital transformation for many organizations. IoT deployments are well suited, across the range of potential configurations and applications, to dovetail with efforts to achieve top reported business priorities. Frost & Sullivan conducted a survey...

From optimizing operations to driving R&D, enterprises are leveraging artificial intelligence (AI) to drive digital transformation and support business outcomes. However, where are global organizations in this journey and what are their adoption drivers and restraints In this study, Frost & Sullivan presents the key findings of a survey conducted ...

16 Dec 2021  |  Global

Impact of Mobile Devices and Apps on Customer Experience (CX)

Customer Perspectives on Excelling in CX in a Mobile World

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With over 90% of customers using smart mobile apps as a customer experience (CX) channel, companies across industries must deliver excellent customer care on mobile devices. They must also ensure that mobile apps are part of their omnichannel strategy. This study gives insights to CX companies on mobile app usage. The pandemic has accelerated ...

The cloud represents the most critical aspect of digital transformation, according to respondents to the 2021 Frost & Sullivan Global Cloud User survey. As such, companies continue to build out their hybrid, multicloud environments to support strategic business goals, such as agility and improved customer experience. In the tenth annual survey of...

Cellular IoT connectivity is a booming market. It is witnessing rapid growth as 2G and 3G connections are being replaced with 4G-LTE, 5G, and low-power connections. Typically, 4G-LTE and 5G connections are the major revenue generators for cellular network operators. In 2020, global connectivity revenue stood at $47.02 billion. Asia-Pacific accounte...

The impact of the COVID-19 pandemic continues to reverberate in the Internet of Things (IoT) space. This Frost & Sullivan reforecast of the cellular IoT connections market indicates that there will be more than 3.46 billion active cellular IoT connections by 2026 (globally). In 2020, growth declined to 13.5%, with Asia-Pacific accounting for a larg...

The impact of the COVID-19 pandemic continues to reverberate in the Internet of Things (IoT) space. This Frost & Sullivan reforecast of the cellular IoT connections market indicates that there will be more than 3.46 billion active cellular IoT connections by 2026 (globally). In 2020, growth declined to 13.5%, with Asia-Pacific accounting for a larg...

This study is an updated IoT Device forecast with 2020 as the base year. The forecast accounts for the impact of the COVID-19 pandemic on the adoption and implementation of IoT devices in 2021 and beyond. The study is a detailed forecast of the total number of IoT devices globally. The study is broken out by region: North America, Asia-Pacific, Eur...