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IT Services and Applications

The most significant changes that IT brings to different processes and services in organizations are through new-age services and applications such as the cloud, M2M interactions, analytics, and data centers. These are transforming sectors such as Customer Relationship Management (CRM) and ERP, Enterprise Integration and Middleware Tools on a global scale.

Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, with specific focus on top-level potential disruptors such as cyber security, artificial intelligence, machine learning, and the Internet of Things. In the IT Services and applications market, we look at, among other segments:

  • CRM
  • ERP
  • Managed Network Services
  • Infrastructure Management
  • Managed Security Services

We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.

  1. 16 Jun 2021  |  Europe

    Frost & Sullivan Cloud User Survey, European Edition, 2020

    Survey Results Indicate the Impact of the Ongoing COVID-19 Pandemic on European Enterprises, their Technology Programs, and their Journey to the Cloud

    The 2020 Frost & Sullivan Cloud User Survey (European Edition) reveals the impact of the COVID-19 pandemic on European enterprises priorities and technology investments. Conducted in August 2020, the survey garnered responses from 434 IT and business decision-makers from 4 European countries, namely France, Germany, the United Kingdom, and Spain. ...

    $4,950.00
  2. 05 Feb 2019  |  Africa

    Cloud Market in West Africa, 2018–2019

    Appropriate Communication Infrastructure Development and Consumer Legislations Central to Growth in Cloud Services

    The study provides information about the cloud market in West Africa. Ghana and Nigeria are the countries that have been analyzed in great detail. According to Frost & Sullivan, the cloud services market in West Africa is in the early stages of development, with international brands dominating the supply side. Local ICT providers are positioning th...

    $1,500.00
  3. 13 Nov 2018  |  Africa

    African B2C eCommerce Growth Opportunities, Forecast to 2020

    Omni Channel Integration Central to Developing a Successful eCommerce Model

    This research study provides an analysis of the African Business to Consumer (B2C) eCommerce market. The stakeholder scope includes B2C companies; geographic scope includes key African countries such as Egypt, Kenya, Nigeria and South Africa; and product category scope includes a number of segments such as books, electronics, fashion, household app...

    $1,500.00
  4. 23 Oct 2018  |  Africa

    The Role of African Start-ups in Driving Smart Agriculture in the Continent, 2018

    The Focus on Sensors and Satellite Imaging is Central to the Adoption of Smart Farming Practices

    The focus of this study is to identify and highlight African start-ups that drive the uptake of smart farming practices and how farmers can make data-driven decisions regarding crop rotation, planting and harvesting time, soil management, and weather prediction. The study offers an analysis of Sub-Saharan Africa, with additional information on the ...

    $3,000.00
  5. 28 Sep 2018  |  Africa

    IoT in Agriculture, Africa, 2017

    Mobile Application, Sensors, and Satellite Imaging are Central to Developing Successful Smart Farming Practices in Africa

    This study focuses on an understanding of smart farming practices and the ways in which farmers can make data-driven decisions regarding crop rotation, planting and harvesting times, soil management, and weather prediction. The study will provide an analysis on the Sub-Saharan African region, with information on Middle East and North Africa added a...

    $3,000.00
  6. 21 Sep 2018  |  Europe

    European NeoBanks Market, 2018

    High Growth Expected as New Market Segments and Enhanced Customer Engagement Lead to Rapid Adoption

    As the global banking industry struggles with issues related to rising costs, legacy infrastructure, evolving customer demand and changing regulations, the NeoBanking industry is making slow but steady progress. With new business models, innovative products and services, use of technology and approach to business, NeoBanks are engaging their custom...

    $3,000.00
  7. 17 Apr 2018  |  Africa

    South Africa ICT Outlook, 2018

    Growing Adoption of Internet of Things (IoT) and Artificial Intelligence (AI) will Shape the ICT Industry

    This study provides a 2018 outlook for the South African information and communication technologies (ICT) market. The research scope includes telecommunications, broadcasting, data centres, cloud, IT services, business process management (BPM) services, Internet of Things (IoT), and Artificial Intelligence (AI). Market trends that are examined incl...

    $4,950.00
  8. 05 Apr 2018  |  Europe

    European Fintech Market Outlook, 2018

    Impact of Emerging Technologies will Encourage New Business Models in European FinTech

    FinTech in Europe is evolving rapidly and 2017 has been an eventful year for the industry. Some of the areas within FinTech that witnessed significant growth during 2017 include Banking-as-a-Service (BaaS), PayTech, InsurTech, RegTech, and Biometrics. The technology trends that have also significantly impacted the industry include cloud, Internet o...

    $4,950.00
  9. 06 Dec 2017  |  Africa

    South African BPO Market, 2017

    A Global Perspective on What Companies Need to Know to Survive in a Digital World

    Digital transformation is a journey, but one that companies need to embark on if they are to survive not just the onslaught of traditional competition, but new market entrants. It is also a necessary component in keeping pace with the rapidly changing consumer base. South Africa’s customer service delivery is predominantly dominated by the BPO ma...

    $1,500.00
  10. 05 Dec 2017  |  Africa

    South Africa ICT Enterprise Spend in Oil and Gas Sector, Forecast to 2019

    Emerging Trends such as ERP Software, Cloud Technology and Enterprise Collaboration Software Will Shape the Oil and Gas Sector by 2019

    The focus of this research service is to understand the key areas of IT spend within the oil and gas sector in South Africa with the objective of highlighting key areas of opportunities for the IT Service providers. The objective is to provide an overview of South Africa’s Macro- environment and its impact on the oil and gas industry; provide ins...

    $1,500.00