Macroeconomics

Latin America cloud contact center market revenue is expected to increase from $37.7 million in 2016 to $213.5 million by 2022, at a compound annual growth rate of 33.5%. This outlook considers the growth potential of hardware, software, connectivity, and services, and of primary verticals. The base year is 2016 and the forecast period is from 2017...

15 Feb 2017  |  Latin America

Mega Trends in LATAM, Forecast to 2025

Resurgence of the Next-generation Continent through Economic Growth Supported by Digital Inclusion and Technology Innovation

Infographics

×

Key Benefits

Most of the economies of LATAM are dependent on external forces such as the Chinese and the US economy, global commodity, and oil prices. With the slightest fluctuations in these economies, LATAM economies will be impacted the most. In the past years, LATAM had been sluggish in growth, due to falling commodity prices and oil price volatility. After...

This market insight presents an analysis of the current initiatives involving automation and self-service tools adoption in the Latin American contact center market, as well as a few successful business cases. It also provides a general view of how companies in the region are facing the new reality of integrating artificial intelligence (AI) and na...

Brazil is the seventh largest economy in the world with a GDP of $2.233 trillion in 2012. Economic growth declined sharply in 2012 due to low domestic and exports demand. In an effort to revive the economic growth, the government initiated policies in 2012 to reduce energy costs, restructure oil royalty payments, and strengthen investment in infras...