Retail

One of the dominant themes in the definitions of the concept of digital transformation is the improvement of the customer experience through the application of digital technology. Therefore, retailers are experimenting with innovative solutions to improve their businesses and provide enhanced customer value.

The new connected and demanding consumer forces retailers to reinvent their businesses. This phenomenon falls squarely within Frost & Sullivan’s Mega Trends research programme that covers an array of transformative, global forces that define the future of the world we live in through their far reaching impact on businesses, societies, economies, ...

According to outside sources, in 2015, mobile e-commerce in the United States is predicted to account for about 30% of all electronic commerce sales in the region, a reasonable assumption as mobile e-commerce sales for the top United States retailers have been pegged to increase nearly 39% in 2015, while mobile e-commerce sales for the key European...

The world of customer care is changing faster than most companies can keep up with, and that is both a challenge and an opportunity. Customers today expect companies to know a lot about themtheir preferences, needs, past behaviors, priorities, and expectations. But they also expect companies to act on that information to significantly improve the ...

You may have already heard of blockchains. You will definitely already know about their first application: Bitcoin. Its proponents see it as the gateway to a new age of secure data systems and economic empowerment. Its detractors just see anarchy and impracticality. Frost & Sullivan believes that it will radically change value chains and offer alte...