SMAC

Most organizations understand the direct correlation between customer experience and business performance. The question is how to make those experiences pay off even more through higher revenue per interaction. This SPIE report analyzes how smart companies are achieving just these types of results through artificial intelligence (A.I.) and other te...

The Big Data and Analytics market is diverse, with hundreds of solution providers in varying segments, but until recently the practical application of Big Data within customer contact was marginal at best. This is now changing as analytics is the fastest growing segment of customer contact, and the key driver in transforming the way companies enga...

This edition of IT, Computing and Communications Alert highlights the impact of video analytics across key sectors such as mining, agriculture, and manufacturing. It provides an overview of the capabilities of video analytics, new convergence potentials, and key industry initiatives in this technology space. The study highlights four convergence s...

The world population will grow from 7.3 billion people today to 8.2 billion by 2025, and 9.7 billion by 2050. As a society, we will need to produce 70% more food than is currently produced today. The agricultural Industry requires a revolution and artificial intelligence is that revolution. Artificial intelligence will drive five use cases that wil...

It is difficult to understand what is happening in the field of artificial intelligence (AI). New developments seem to happen weekly, and vendors use different words to describe their products. Within financial services, some companies use the term Big Data analytics while others use machine learning technologies or artificial intelligent agents. T...

As every year, Frost & Sullivan attended the annual HIMSS meeting, where we explore new trending themes unveiling new opportunities in medical imaging. The two themes pertaining to medical imaging that we explored at the 2016 edition are: I. The Internet of Medical Imaging Things: Assessing the Strategy of the Big Three. II. Deep Learning in Medica...

This edition of IT, Computing and Communications (ITCC) Alert provides a snapshot of the use of artificial intelligence (AI) and machine learning for the banking and financial service (BFS) sector. It highlights key application areas for AI, innovative applications for BFS, key industry initiatives in BFS. The study highlights eight innovative Fint...

16 Mar 2016  |  Latin America

Latin American Hosted and Cloud Contact Center Market, Forecast to 2020

Flexibility and Scalability Concerns to Catalyze Uptake of Cloud Model

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This market analysis research provides market sizing, forecasts and trends for hosted and cloud contact center services. This includes public cloud services as well as dedicated hosted solutions. The base year for the study is 2015. The market segments covered are: hosted IVR, hosted ICR, hosted outbound contact, and hosted agent performance optimi...

Cloud ERP has emerged as an agile, dynamic, flexible, cost effective, and swift-to-implement alternative to traditional legacy on-premise ERP software. Cloud ERP systems are still maturing, however, and as a result they have not been fully embraced by the market. But the signs clearly point to more cloud ERP development, adoption, and growth goin...