Telecom

In its simple form, Direct Carrier Billing - or DCB - allows consumers to pay for purchased items along with their phone bill. Mobile subscribers authenticate an online or a mobile transaction at the time of purchase, and a charge - equivalent to the item being purchased - is placed on their phone bills. Consumers pay their bills at the end of the ...

The North American hosted IP telephony and unified communications and collaboration (UCC) services market offers an exciting growth opportunity for service providers and presents both a threat and an opportunity for premises-based UCC vendors and their partners. This study provides an in-depth analysis of industry trends, market drivers and restrai...

The demand for data, particularly from mobile devices, is increasingly placing a burden on existing telecommunication networks. New applications, services and new visions, such as the Internet of Things (IoT) and smart communities, are likely to exacerbate this situation. Telecommunication networks need a new approach, designed around capacity, ene...

This Frost & Sullivan research service on the machine-to-machine (M2M) communications markets presents an analysis of the key trends and opportunities in the field of connected machines in the United States. The term 'M2M' is quite broadM2M connections can be used across wireless as well as wireline domains and connectivity for deployed endpoints ...

BYOD refers to the practice of allowing employees to use personally-owned mobile devices for accessing enterprise IT resources and data. The proliferation of BYOD points to a future in which enterprise information technology (IT) departments will have to manage a mix of corporate-owned and employee-owned mobile devices. This Frost & Sullivan insigh...

Frost & Sullivan contends that the chances for successful social software deployment are multipled when it is integrated with existing workflows, processes and business applications that employees already use on a routine basis. This research article explores several case studies in which such integration, and the associated benefits, significantly...

Enhanced device capabilities, convergence of communications solutions, and advanced wireless networks are lowering the barriers for inclusion of mobile as a key pillar of enterprise video conferencing. This strategic analysis identifies the convergence of technologies that is enabling broad adoption of mobile video conferencing by business and end-...

Social technologies have taken the consumer market by storm. Users acknowledge the value of fast, convenient, media-rich and context-aware access to remote friends, family, and business associates. As consumers become increasingly familiar with social software and aware of its various benefits, they demand access to similar tools at their workplace...

The North American mobile sales force automation (SFA) market is in a state of flux. These solutions extend SFA, and sometimes, other customer relationship management (CRM) capabilities to a sales employee's smartphone and/or tablet, enhancing customer engagement opportunities and improving employee productivity. Growth is being driven by clear ROI...