Telecom

Design-driven innovation (DDI), a strategic management concept is gaining momentum in creation of new products as well expanding application base across industries. The future of design-driven innovation and its market impact will be related to organizations ability to gain competitive edge. From offering next-generation portable super computers, ...

The research service delves into various emerging technology trends and their impact on Industrial Automation technologies. In general, this research focuses on process and discrete automation. Mobility technologies and smart sensors, along with wireless Internet technologies, are rapidly changing the industrial automation industry against the back...

04 Sep 2015  |  Global  |  Market Research

Global Contact Center and Office Headset Market

The Move to Desktop Communications Drives Demand for Enterprise Headsets

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This study provides an in-depth analysis of the global contact center and office headset market. As part of this analysis, Frost & Sullivan has identified market drivers, restraints, demand patterns, competitive trends, and growth opportunities within the global business headset market. Through extensive primary and secondary research, this analysi...

2015 promises to be another exciting year for the global ICT market. Business models for services such as IoT, Big Data, and wearable technology are starting to take shape while both fixed and wireless networks are continuing to evolve, offering opportunities in the market. At the same time, cloud computing is maturing and transforming enterprise I...

In this first Customer Experience Management report for Malaysias Telecommunications industry, Frost & Sullivan explores the relationship of the experiences provided by telecommunications companies for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-purc...

In this first Customer Experience Management report for Singapore's Telecommunications industry, Frost & Sullivan explores the relationship of the experiences provided by telecommunications companies for its customers. We look at the critical factors that influence customer behaviours throughout the three phases (pre-purchase, purchase and post-pur...

This Market Insight lists growth drivers and restraints for the Asia-Pacific SIP phone market and provides revenue and unit shipment forecasts through 2020. It looks at regional trends that will affect adoption and analyzes growth opportunities. The study breaks down the unit shipment shares of top market participants and provides a competitive ana...

The enterprise video conferencing market is seeing accelerated demand driven by a focus on simplification, lower-prices, and an infusion of cloud services. The market returned to positive revenue growth in Q1 2015 signaling a turnaround. With the onset of consumerization, user needs have shifted greatly. Users fundamentally want three things - simp...

This Asia-Pacific enterprise telephony market tracker analyzes trends, vendor performance, vertical and horizontal market splits, go-to-market strategies, and important customer wins. The market is segmented into private branch exchange (PBX), key telephone system (KTS), wireless private branch exchange (WPBX), and Internet protocol (IP) PBX. This ...