Telecom

Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...

In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...

The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...

Business communications have evolved over the years to include a plethora of new communications and collaborations tools, such as video meetings, team spaces, business short messaging services (SMS) and more. Many businesses have also moved their call control (private branch exchange (PBX)) and collaboration tools to the cloud and adopting advanced...

2021 marked the beginning of the revival of meeting rooms and office spaces. As businesses prepare for the return to office, meeting rooms have seen growing technology investments to support hybrid work. Despite the headwinds from the impact of supply chain issues and component shortages which have triggered uneven sales cycles throughout 2021, the...

12 May 2021  |  Global  |  Customer Research

Investing in Communications and Collaboration Tools to Empower Frontline Workers

Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

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Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

Cambodia mobile penetration grew from 92.1% in 2011 to 133.5% in 2016. During the forecast period, mobile penetration is expected to grow marginally to reach 140.5%; and the mobile subscribers will grow to 24.2 million. The tracker provides details of the Cambodia mobile service providers and offers detailed historical & forecast data for the perio...

Indonesia’s mobile penetration grew from 115.1% in 2011 to 150.0% in 2016. By 2021, mobile penetration is expected to reach 153.4%, with 420.9 million mobile subscribers. The market is predominantly prepaid with 98.3% of subscribers utilizing prepaid services from Indonesian mobile service providers. Prepaid ARPU is low and is expected to remain ...

Malaysian mobile market is a matured one and has experienced a strong change in the consumption behaviour over the last five years. The market is primarily dominated by the three leading service providers and has a long list of MVNOs. Over the past couple of years, the country’s subscriber base remained stable around 44 million and mobile penetra...