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Telecom

Growing Internet ubiquity across the world has resulted in endless possibilities for businesses and consumers. Connected living has become a reality. There will be at least 80 billion connected devices by 2020; and 10 connected devices for each household. The size of the Internet economy will reach $14.7 trillion; the digital economy will be augmented by IoT.

In this backdrop, the telecom industry is facing increasing competition, market saturation, and commoditization of technology-- challenging telcos to differentiate themselves with innovative services and applications. The rise in technological savviness in consumers and increasingly sophisticated technologies reaching masses has led to intra-industry and cross industry competition across several segments of the telecommunications sector to provide more end-to-end solutions.

Frost & Sullivan’s Telecommunications research and consulting programs look evolutions of hardware and software, with focus on the services built on these technologies. This provides unique insights into the competitive dynamics of the market, detailed assessments of market opportunities, pricing strategies, demand trends, and technological developments, as well as applications and best practices for the industry.

We work closely with the world’s leading telecom firms, hardware manufacturers, service providers, OEMs and new age disruptors to build tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of enterprise and consumer telecommunications industry.

  1. 22 Apr 2022  |  Global

    Programmable Communications Outlook and Opportunities

    CPaaS and APIs Will Drive CX Enhancements and Business Process Automation Beyond COVID-19

    Frost & Sullivan defines programmable communications as any service or solution that enables developers to programmatically embed voice, video, chat, and messaging services within their business or consumer applications, business process or workflow automations. Through application programming interfaces (APIs), programmable communications expose c...

    $4,950.00
  2. 22 Apr 2022  |  Global

    UCC Investment Priorities for 2022 and Beyond

    IT Decision Makers Reveal Investment Plans for the Next Normal

    In the 2022 Unified Communications and Collaboration Industry Outlook, Frost & Sullivan's Connected Work research team keeps its fingers on the pulse of IT decision makers (ITDMs) across regions, industries and organization sizes. We surveyed thousands of ITDMs about their current unified communications and collaboration technology adoption status,...

    $4,950.00
  3. 03 Mar 2022  |  Global

    Evaluating The Future of Cloud Communications Services in the Era of Hybrid Work

    The Enduring Importance of the PBX and the PSTN in UCaaS Enablement

    The COVID-19 pandemic accelerated certain work-style trends that have slowly been picking up steam over decades. The current massive shift to remote and hybrid work is the result of both recent health and safety measures and long-standing trends such as globalization and employee demand for work-life balance, which have given rise to increasingly d...

    $4,950.00
  4. 20 Jan 2022  |  Global

    Evolving the Role of Telecom Operators in the Global Cloud Communications Value Chain

    Telephony and Platform Integrations Drive Growth Opportunities for Advanced Connectivity Services

    Business communications have evolved over the years to include a plethora of new communications and collaborations tools, such as video meetings, team spaces, business short messaging services (SMS) and more. Many businesses have also moved their call control (private branch exchange (PBX)) and collaboration tools to the cloud and adopting advanced...

    $4,950.00
  5. 12 May 2021  |  Global

    Investing in Communications and Collaboration Tools to Empower Frontline Workers

    Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

    Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

    $4,950.00
  6. 06 Oct 2016  |  Global

    Navigating Digital Transformation in Manufacturing

    A Customer Perspective

    This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

    $3,000.00
  7. 05 Oct 2016  |  Global

    Navigating Digital Transformation in Education

    A Customer Perspective

    This study is derived from a survey of IT decision makers in the United States (some with global reach) across multiple industries. It provides insightful information on what drives investment in unified communications, the IT-related challenges organizations face today, communications infrastructure trends, the impact IT has on the future of the w...

    $3,000.00
  8. 27 Sep 2016  |  Global

    Navigating Digital Transformation in Government

    A Customer Perspective

    This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

    $3,000.00
  9. 27 Sep 2016  |  Global

    Navigating an Era of Digital Transformation in Europe

    A Customer Perspective

    This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

    $3,000.00
  10. 26 Sep 2016  |  Global

    Navigating Digital Transformation in IT and Communications

    A Customer Perspective

    This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...

    $3,000.00