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Unified Communications and Collaboration (UCC)
Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more. New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.
As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.
The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.
Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.
Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:
Extensive back catalogue of research in the majority of UC&C market sectors, as follows:
- Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services, VoIP Access and SIP Trunking
- Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
- Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
- Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
- Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video
Comprehensive global coverage with local expertise in all major world regions
Experienced and expert team of analysts with decades of experience in the communications and collaboration industry
Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends
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26 Apr 2016  |  South Asia, Middle East & North Africa  |  Market Research
Unified Communications Applications and Services Market in India, H1 2015
New Business Models and Maturing Mobility Ecosystems Fuel Adoption
This market insight identifies and analyses the emerging trends in the unified communications applications market in India for H1 2015. It analyses the market trends and technology trends and provides a revenue analysis and an overview of the competitive scenario. The unified communications market has been segmented into enterprise telephony, email...
$1,500.00 -
07 Apr 2016  |  South Asia, Middle East & North Africa  |  Market Research
Web Conferencing Services Market in India, H1 2015 Update
Dominance of SaaS Deployments to Continue
This Market Insight provides an analysis of the Web conferencing services market in India for H1 CY 2015 (January 2015 to June 2015). It analyses the market trends, vendor performance, and vertical market splits for India. The scope of this research includes vendors, conferencing service providers, and resellers that offer enterprise level, interac...
$1,500.00 -
23 Feb 2016  |  North America  |  Market Outlook
Global UCC Industry Outlook, 2016
Cloud and SaaS Adoption Accelerates as Premises-based UCC Deployments Decline
After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to de...
$10,000.00 -
25 Nov 2015  |  North America  |  Market Research
Enterprise Communications Platforms & Endpoints and Video Conferencing Markets in Latin America
Vendors Tune their Growth Strategies for the Mid-Market
The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets exhibited a mild decrease in total revenues in 2014 due to the drop in average selling prices of Unified Communications software licenses, IP desktop phones, and video conferencing endpoints. This report will provide a detailed segmentation of the UC a...
$10,000.00 -
23 Sep 2015  |  North America  |  Market Research
North American Conferencing Services Market
Visual Collaboration Continues to Ignite Growth in the North American Conferencing Services Market
The global conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video conferencing, and managed video conferencing services will each experience varying growth rates over the next seven years. Total market growth will be boosted by high growth rates in emerging ser...
$4,950.00 -
09 Jun 2015  |  South Asia, Middle East & North Africa  |  Market Research
Video Conferencing Endpoints and Infrastructure Market in India CY 2014
Consolidation of Partnerships and Growth of Video-as-a-Service Increase Adoption of Video Conferencing Solutions
A rise in employee mobility, increased interaction and content sharing within the enterprise landscape, more collaboration services from outside the service provider ecosystem, and the consumerization of IT are making customers more demanding about services and how they are consumed. Market consolidation has also resulted in a better distribution s...
$1,500.00 -
29 May 2015  |  South Asia, Middle East & North Africa  |  Market Research
Unified Communication Applications and Services Market in India H2 2014
Transforming Business Model and Maturing Mobility Ecosystems Leading to Higher Adoption of Unified Applications
With the Indian unified communications applications and services market entering a growth phase, enterprises are becoming more aware about business objectives and the exact optimization solutions that will assist them with their specific goals, such as customer retention, process improvements, and script adherence. Having a well-defined goal before...
$1,500.00 -
20 May 2015  |  South Asia, Middle East & North Africa  |  Market Research
Web Conferencing Services Market in India: Half Yearly (H2 2014) Update
The SaaS Model of Deployment Continues to be Dominant in India
This market insight is an update for the Indian Web conferencing market for the second half of 2014. The Indian Web conferencing market continues to prefer the adoption of Software-as-a-Service (SaaS) solutions; this research analyzes market trends, vendor performance, and market splits for India. The market segment covered in this study is Web con...
$1,500.00 -
10 Feb 2015  |  North America  |  Customer Research
The Future of IT in the Manufacturing IndustryNorth America, Latin America, and Europe
An End-user Perspective
This research service aims to measure the current use and future decision-making behavior towards information technology (IT) within the manufacturing sector. Manufacturers have been top implementers of new IT solutions and more than 50% plan to invest in these technologies in the next two years. Mobile devices and applications will be prevalent in...
$2,500.00 -
04 Feb 2015  |  North America  |  Customer Research
The Future of Enterprise Communications in the Workplace in North America
An End-user Perspective
The overall research objective is to measure the existing use and future decision making behavior toward Information Technology (IT) within North America, covering the manufacturing, education, financial, government, healthcare, and retail sectors, and specifically, smart phones, tablets, cloud computing, video, audio, and web conferencing, Interne...
$2,450.00