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Unified Communications and Collaboration (UCC)
Businesses increasingly acknowledge the need to leverage advanced technologies to improve business agility and gain operational efficiencies. Long gone are the days when businesses relied solely on telephony and email to conduct their daily tasks. Today, businesses are deploying a broad array of communications and collaboration applications including telephony, email, voicemail and unified messaging, instant messaging (IM) and presence, audio, web and video conferencing, file sharing and white-boarding, mobility, social networking and more. New generations of business users are choosing more social and visual modes of collaboration accessible on the devices and interfaces of their choice, anywhere, anytime.
As businesses look to consolidate and more effectively manage their communications infrastructure, they are integrating multiple technologies and tools into unified communications and collaboration (UC&C) solutions powered by session management, virtualization, cloud architectures and software-defined networks. To ensure higher ROI and future-proof their technology investments, businesses are investing in best-of-breed, standards-based solutions that can be tightly integrated for greater end-user productivity and more efficient IT management.
The combination of dramatic demographic changes and accelerated technology evolution is creating demand for a new approach to IT and business communications. We are seeing a powerful shift in IT towards new cloud delivery models that enable more flexible and cost-effective technology management and consumption. Holistic digital transformation initiatives are driving business IT and communications towards a Social, Mobile, Collaborative Cloud future.
Organizations around the world—large and small—have never before faced a more complex environment in which to operate and compete successfully. Vendors, service providers, channel partners and end users alike need information, advice and guidance to help them chart their course through this turbulent transition to a competitive advantage powered by advanced communication and collaboration technologies. With analysts covering all aspects of the UC&C technology stack, including infrastructure, applications, services and end-user devices, Frost & Sullivan is uniquely positioned to provide comprehensive coverage with a global perspective for all value-chain participants.
Frost & Sullivan’s UC&C team provides the following benefits to vendors, service providers, channel partners, and end-user organizations:
Extensive back catalogue of research in the majority of UC&C market sectors, as follows:
- Services: UCaaS, CPaaS, Managed UC Services, Audio, Web, Video Conferencing Services, VoIP Access and SIP Trunking
- Applications: UC Applications, Mobile UC, Web Conferencing, Web/Virtual Events, Social Media, Desktop Video, Content Collaboration, Team Collaboration
- Endpoints: Desk Phones, Soft Phones, Mobile Clients, Audio and Video Conferencing Endpoints, Professional and Consumer Headsets, Microphones
- Platforms & Infrastructure: Enterprise Telephony, VM/UM, IM/Presence, Video Conferencing Infrastructure, Media Gateways, SBC, VDI
- Technology: API, VoIP, SIP, WebRTC, Virtualization, SDN, Video
Comprehensive global coverage with local expertise in all major world regions
Experienced and expert team of analysts with decades of experience in the communications and collaboration industry
Accurate market forecasts and market share analysis coupled with thought leadership perspective on major industry trends
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15 Jul 2016  |  North America  |  Market Outlook
2016 Cloud Unified Communications Buyers' Guide
Finding the Best Fit When Moving to Cloud UC Solutions
Hosted Internet Protocol (IP) telephony and unified communications and collaboration (UCC) services represent a fast-growing segment in the broader cloud communications market. User adoption is rapidly accelerating; at the same time businesses struggle to manage increasingly complex UCC environments and look for more flexible technology consumption...
$10,000.00 -
01 Jul 2016  |  North America  |  Market Research
Addressing Communications Infrastructure Challenges in the Hospitality Industry
Unified communications platforms offers many benefits for businesses and their workforce, but often require significant building infrastructure upgrades. As a result, the hospitality veritical market has been slow to adopt these new collaboration tools. This market insight highlights common approaches to addressing the infrastructure dilemma IT dec...
$1,500.00 -
30 Jun 2016  |  Europe  |  Market Research
EMEA Video Conferencing Endpoints and Infrastructure Market
This market analysis research provides market sizing, segmentation, and forecasts for the video conferencing endpoints and infrastructure market in EMEA. Country/sub-region breakouts are provided for the UK, Germany, France, Benelux, Nordics, Spain, Italy, Rest of Europe, and Middle East and Africa regions. The study also provides market shares for...
$4,950.00 -
30 May 2016  |  North America  |  Market Outlook
2016 Managed Unified Communications Services Buyers' Guide
Leveraging Third-party Expertise and Resources for Better Communications Asset Management
Businesses are increasingly seeking to outsource various information technology (IT) tasks as well as end-to-end IT infrastructure management in order to improve operational efficiencies, leverage a partner’s stronger technology expertise, and gain a competitive edge. Managed customer premises equipment (CPE) services, including managed Internet ...
$10,000.00 -
20 May 2016  |  North America  |  Market Research
Office of the Future–Part 1: Wearables and Augmented Reality
Access to Real-Time Contextual Information through Such Technologies Aids Decision Making and/or Enhances Experience
It is becoming increasingly apparent that the corporate landscape is changing rapidly driven by demands of customers, expectations of workers, and threat from competitors. As a result, work today is fundamentally changing requiring unprecedented levels of productivity. Maximizing contextual awareness creates opportunities to have collaboration driv...
$4,950.00 -
23 Feb 2016  |  North America  |  Market Outlook
Global UCC Industry Outlook, 2016
Cloud and SaaS Adoption Accelerates as Premises-based UCC Deployments Decline
After years of provider initiatives, the UCC industry is finally moving in earnest toward software, services, and cloud architectures. Millennials, mobility, social, and BYOT continue to drive technology development in the quest for improved user adoption of UCC. Integration with business applications is a key focal area as UCC vendors strive to de...
$10,000.00 -
25 Nov 2015  |  North America  |  Market Research
Enterprise Communications Platforms & Endpoints and Video Conferencing Markets in Latin America
Vendors Tune their Growth Strategies for the Mid-Market
The Latin American Enterprise Communications Platforms & Endpoints and Video Conferencing Markets exhibited a mild decrease in total revenues in 2014 due to the drop in average selling prices of Unified Communications software licenses, IP desktop phones, and video conferencing endpoints. This report will provide a detailed segmentation of the UC a...
$10,000.00 -
23 Sep 2015  |  North America  |  Market Research
North American Conferencing Services Market
Visual Collaboration Continues to Ignite Growth in the North American Conferencing Services Market
The global conferencing services market is in a state of rapid transition. The segments comprising the total market, including hosted audio, web and video conferencing, and managed video conferencing services will each experience varying growth rates over the next seven years. Total market growth will be boosted by high growth rates in emerging ser...
$4,950.00 -
23 Jun 2015  |  Europe  |  Market Research
EMEA Conferencing Services Market
Need for Smarter and Cost-effective Collaboration Solutions Drives Growth
This market analysis research provides market sizing, segmentation, and forecasts for conferencing/collaboration services in EMEA. The conferencing segments covered are: audio conferencing services, hosted web conferencing services, hosted video conferencing services, and managed video conferencing services. Country/sub-region breakouts are provide...
$4,950.00 -
17 Apr 2015  |  Europe  |  Customer Research
The Future of Unified Communications in the Workplace in Europe
An End-User Perspective
This research service aims to measure the current use and future behavior towards information technology (IT) within Europe, covering the manufacturing, education, financial, government, healthcare, and retail sectors. While companies consider their IT investments, improving productivity ranks by a clear margin, followed by reducing costs, improvin...
$2,450.00