Themes

09 Feb 2021  |  Latin America  |  Market Research

Frost Radar™: Customer Experience Outsourcing Services Market in Latin America, 2020

A Benchmarking System to Spark Companies to Action—Innovation That Fuels New Deal Flow and Growth Pipelines

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Customer experience (CX) is becoming the primary factor impacting customer loyalty and the key differentiator deciding a business’ fate. Demand for outsourced CX services is growing steadily in today’s consumer-centric marketplace as customers demand more personalized, relevant, proactive, and engaging experiences. A superior end-to-end CX jour...

05 Feb 2021  |  Latin America  |  Mega Trends

Growth Opportunities for Communications, Collaboration, and Contact Center Technologies in the Education Industry

Enabling Key Education Workflows with Pre-packaged and Programmable Communications Solutions to Enhance Student and Teacher Journeys

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Key Benefits

Frost & Sullivan has identified the education vertical as being ripe for a digital transformation involving the adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies, instructor performance, and students’ experience. The COVID-19-induced need for social distancing unmasked this ...

22 Jan 2021  |  Asia Pacific  |  Mega Trends

Indonesia Defense Transformation Driving Indigenous Industry Growth

Capability Enhancements Enabled by Disruptive Technologies Create New Growth Opportunities

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Regional geopolitics, increasing tension in the South China Sea, internal conflicts, and the impact of COVID-19 continue to shape Indonesia's defense landscape. The country seeks to upgrade and improve its indigenous industry and capability, especially in maritime and air defense, in line with the government's goal of a Minimum Essential Force by 2...

10 Dec 2020  |  Asia Pacific  |  Mega Trends

Acceleration of Cloud Technology Powering the APAC Privileged Access Management Solutions Market, Forecast to 2024

Future Growth Potential Enhanced by Growth Opportunities to Secure Privileged Access Across Cloud Environments

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Key Issues Addressed

Demand for privileged access management (PAM) solutions will continue to increase in the next 5 years because of the stringent requirements for compliance and concerns about data privacy and security (particularly in highly regulated industries). On-premises solutions will continue to be widely adopted among businesses in the Asia-Pacific regio...

Frost & Sullivan has identified the healthcare vertical as ripe for digital transformation and adoption of modern communications and collaboration technologies with the objective of improving operational efficiencies and enhancing patient care. The study covers key use cases for point solutions such as video conferencing or team messaging, as well ...

25 Nov 2020  |  Asia Pacific  |  Mega Trends

Asia-Pacific Distributed Denial-of-Service Protection Solutions Market, Forecast to 2024

Rising Number of DDoS Attacks Spur Growth for Protective Solutions

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Key Issues Addressed

The Asia-Pacific distributed denial-of-service (DDoS) solutions market grew with double-digit growth for both on-premise and cloud-based segments. The market will primarily be driven by the relentless growth of DDoS attacks throughout the region. In addition to acts committed for financial gain, simmering geopolitical tensions have prompted state-s...

23 Nov 2020  |  Asia Pacific  |  Mega Trends

Southeast Asia Smart Street Lighting Market Calls for Convergence of Illumination and Information Technologies, 2020

Data Monetization in the Street Lighting Market Propel Collaboration Among Strategic Industry Participants

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Key Issues Addressed

Upgrading public street lights to LED lights have resulted in energy savings. However, connected or smart street lights can achieve better energy efficiency and promote other applications, such as security, Wi-Fi, and data. Networked, adaptive street lighting solutions have emerged as a leading smart city application. Although replacing existing st...

20 Nov 2020  |  Asia Pacific  |  Mega Trends

Convergence of Solutions into Holistic Web Protection Bundles Transforming the Asia-Pacific Web Application Firewall (WAF) Solutions Market, Forecast to 2024

Increasing Use of Cloud and Web Applications Accelerates WAF Security Solutions’ Adoption

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Key Issues Addressed

The Asia-Pacific WAF solutions market recorded healthy growth in 2019 due to high adoption rates from the on-premises and cloud-based segments. Though on-premises WAF solutions account for the larger share at present, the cloud-based segment’s rapid growth will see it achieve parity with the former around the end of the forecast period. On-pr...

The APAC network security market saw a growth of 6.3% in Q2 2020. Though most of the regions have begun recovering from the impact of the COVID-19 crisis, some ASEAN countries and India continue to see declining YoY growth in this quarter due to country-wide lockdowns. Enterprises are growing more cautious with their security budget, with budgets a...