Themes

South Korea has one of the highest per capita plastic packaging consumption rates globally, as well as one of the highest rates of collection and recycling. The country is strongly pushing the circular economy of plastic recycling through new policies and initiatives and is building on country-wide programs, such as waste disposal fees based on vol...

This Frost & Sullivan research service focuses on the Asia-Pacific (APAC) commercial unmanned aerial system (UAS) market. The base year for spending information is 2020, and example market participants and market size estimates for 2021 are provided. This study discusses market participants, customers, and government agencies that influence the ind...

The APAC contact center applications market generated $753.9 million in revenue in 2020, registering an annual growth of 4.8%. Though COVID-19 clouded the outlook at the beginning of the year, technology upgrades, cloud migration, and the adoption of analytics, automation, and self-service applications drove market growth. The market is set to grow...

27 Sep 2021  |  Asia Pacific

Asia-Pacific Video Conferencing Endpoints and Infrastructure Market Analysis, Forecast to 2027

China’s Strong Performance Boosted Overall Market Growth Rates

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This research study analyzes the current and future trends of the Asia-Pacific video conferencing endpoints and infrastructure market, service providers' performance, and market share. Despite difficult economic conditions, growing enterprise requirements create opportunities in the Asia-Pacific. The forecast period for this research service is fro...

In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

07 Jul 2021  |  Asia Pacific

Philippines Retail Banking Customer Experience Management Study 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Frost & Sullivan's Customer Experience Management study in the retail banking sector explores customer experience among banking providers in the Philippines, mainly the Philippine National Bank (PNB), BDO Unibank, Bank of the Philippine Islands (BPI), Metrobank, Union Bank, and Landbank. Customer experience is the accumulation of a customer's exper...

06 Jul 2021  |  Asia Pacific

Asia-Pacific Network Security Growth Opportunities

Stronger Demand for Integrated Security Appliances Continues to Drive Refreshment and Replacement Activities

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The overall APAC network security market is expected to grow at a CAGR 7.4% from 2020 to 2025. The network firewall segment will continue to be the driving force for the overall NWS market in the years to come, with a solid CAGR of 7.7% from 2020 to 2025. Stronger demand for secure SD-WAN and secure cloud edge services solutions is becoming a new d...

25 Jun 2021  |  Asia Pacific

Asia-Pacific Cloud Workload Protection Growth Opportunities

Increasing Multi-Cloud Adoption Drives Investment in Dedicated CWP Solutions

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Driven by digital transformation requirements, the trend of companies migrating to the cloud rose worldwide over the last few years and is likely to accelerate in the next few years. More businesses embarked on the cloud journey to support remote workers and quickly adapt to the requirements and challenges of the COVID-19 pandemic, another facto...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...