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New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...

The business telephone system, commonly referred to as a private branch exchange (PBX), predates the invention of the Internet, Ethernet and the personal computer. As such, legacy PBXs were always deployed on dedicated infrastructure. The call-control manager was a standalone hardware server or appliance serving as the bridge between the PSTN and h...

This Frost Radar focuses on the global Big Data analytics market. It divides the market into 2 major segments: data discovery and visualization (DDV) and advanced analytics. Both are experiencing a growing interest from investors and have attracted millions of dollars in funding committed to product enrichments, expansion into new industry vertical...

24 Apr 2020  |  North America  |  Mega Trends

US Defense and Security Market Disruptors, 2020

Competitive Warnings and Partnering Opportunities for Large Established Defense Contractors

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Key Issues Addressed Key Benefits

The United States Defense and Security (US DoD) market has been dominated by legacy providers for decades. With the constant and rapid evolution of advanced technologies, coupled with the military’s goal of increasing flexibility at lower costs, start-up companies are aiming to disrupt the market in several areas. After reviewing this research s...

CES 2020 came to a close with the automotive industry looking at immediate and real-world use cases around an autonomous and on-demand connected lifestyle. As the DOT updated new AV guidelines, the Frost & Sullivan team went to understand how automotive industry participants, which have traditionally been cautious and slow adopters of technologies,...

26 Mar 2020  |  North America  |  Market Outlook

Global Commercial UAS Market Outlook, 2020

A Nascent Market that is Transitioning to a Steady Growth Market with Several Growth Opportunities Yet to Be Realized

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Key Issues Addressed Key Benefits

The commercial UAS platform market continues to grow, but the growth rate is slowing. The market is maturing to the point where companies, both institutional users and third-party services providers, understand what platforms, subsystems, software, and operating procedures work best to achieve repeatable results and a high return on investment. Hen...

11 Mar 2020  |  North America  |  Market Outlook

Global Homes and Buildings (H&B) Industry Outlook, 2020

Artificial Intelligence (AI)-driven Solutions, Energy Efficiency Directives, Sustainability Targets, Construction Activities, and Stringent Building Safety Codes Drive Overall Industry Growth

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Key Issues Addressed

The homes and buildings (H&B) industry is driven by the penetration of IoT at the field level of buildings, by the emerging adoption of artificial intelligence (AI)-driven solutions at the management level, and by cloud-based data analytics. These technologies are significantly impacting the smart homes, LED lighting, building automation, and build...

28 Feb 2020  |  North America  |  Market Research

Global Automotive Data Management and Cloud Platform Strategies, 2019

Prioritising Critical Datasets from Non-critical Ones Will Determine Cloud-related Partnerships for OEMs by 2025

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The aim of this research study is to give an overview of automotive cloud platforms and the key cloud applications adopted in the automotive market. The study focuses on the different cloud platform strategies adopted by original equipment manufacturers (OEMs), key business models used, key cloud vendors, and their core features. Frost & Sullivan b...

29 Jan 2020  |  North America  |  Customer Research

Voice of Customer Analysis on Connected Car Services in the United States, 2018

Flexible Access to Telematics Services will be the Preferred Subscription Model in Future

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This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...