Themes

The report is designed to speak to the needs of these roles and teams: Enterprises · Big Data, IT and Data Science teams · Product and Sales & Marketing teams, including the CMO · Core Customer Data, including Help Desk/Call Center · C-Suite · All other line of business (LOB) stakeholders Communications service providers (CSPs) · All areas ou...

This report discusses a way that analytics can enhance sales processes, by analyzing how one provider, Indicee, is helping organizations understand and optimize their usage of Salesforce.

This report discusses how what is now arguably the most competitive environment in banking history is driving new business models and approaches that are helping banks and financial institutions use information to even up the ledger.

This study is fourth of a series on Equipment Manufacturer Professional Services Strategies (EMPSS), and aims to accomplish the following objectives:Describe the industry and economic context in which the major NEMs operate; Analyze the professional services offerings of the NEMs that targeting CSPs as customers; Assess the vendors capabilities to...

This Stratecast SPIE report analyzes which features and, most importantly, what value the newer CEM systems must offer CSPs to deliver extraordinary CEM that will help CSPs earn more revenue or fend off competitive threats. This report will also describe one supplier offering solutions exemplifying the newer solutions we will see in the future.