Themes

12 May 2021  |  Global  |  Customer Research

Investing in Communications and Collaboration Tools to Empower Frontline Workers

Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

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Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey in September 2020 that centered on the state of their laboratories in 2020 and their expectations for 2021. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents yea...

29 Jan 2020  |  North America  |  Customer Research

Voice of Customer Analysis on Connected Car Services in the United States, 2018

Flexible Access to Telematics Services will be the Preferred Subscription Model in Future

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This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...

Consumers play a key role in driving various trends in the connected home energy industry. Their perceptions determine the success or failure of various initiatives and innovations in the market. This survey was designed to capture valuable insights regarding energy aspects and adoption trends associated with connected home solutions. The study off...

The overall research objective is to understand customers’ purchase behavior and other aspects of involvement in the analytical instrumentation market. From pharmaceutical end users to water and wastewater, chemical and petrochemical, metals and mining, food and beverage, and oil and gas end users, this research understands their requirements for...

20 May 2019  |  Global  |  Customer Research

IoT in Pumps—2018 End-user Feedback on IoT Implementation and Challenges

End-user Analysis on the Market Receptiveness towards IoT Asset Monitoring Solutions

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Key Issues Addressed

The onset of the Industrial Internet of Things (IIoT) is transforming the entire manufacturing ecosystem by redefining the production process, supply chain, and end-product delivered to the customers. The business environment is turbulent due to uncertain economic conditions, a shift in customer preferences towards custom-made products, fluctuating...

31 Aug 2018  |  North America  |  Customer Research

North America Building Technology Buying Processes and Bid Spec Process Evaluation, 2017

Adopting a Traditional Approach Rather than a Collaborative Approach to Project Management is the Main Reason for Sub-par Project Efficiency

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This research service offers in-depth understanding of the practices, challenges, process influencers, and opportunities pertaining to intelligent building (IB) design and implementation. The concept of IBDI processes was examined from the perspectives of building owners, occupants, vendors, service providers, and industry associations. It was foun...

The future success of North American businesses rests in large part on their ability to truly mobilize their employees. Smartphones and tablets are not enough--It is the application software those devices enable that increasingly makes the difference between winners and losers in a high stakes economy driven by an ever more demanding customer base....

The state of the finance industry is always changing as the economy becomes increasingly global. Digital transformation is inevitable in this industry, creating opportunities for IT companies over the next few years. This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful inform...