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New analysis from Frost & Sullivan's Information & Communication Technologies program presents some of the trends that Frost & Sullivan believes will shape, grow, and influence customer contact and the customer experience in the next few years, and includes insights for selected industries, business models, and technology areas, including: • ...

In 2020, the Asia-Pacific BPM services market generated a revenue of $121.49 billion; it is forecast to reach $158.39 billion in 2027 at a CAGR of 3.9%. The region continues to be the preferred service delivery hub; India is the preferred IT and BPM services location and the Philippines is the preferred customer experience (CX) outsourcing location...

27 Aug 2021  |  Asia Pacific  |  Market Outlook

ASEAN Automotive Outlook, 2021

Competitive Intensity is Concentrated in Low-cost Green Cars and Electric Vehicles; Political Stability will Affect the Automotive

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In 2020, due to the COVID-19 pandemic, the Association of South East Asian Nations (ASEAN) automotive market experienced a significant sales decline of 28.5%, from a total sales of 3.5 million units in 2019 to 2.5 million units in 2020. Passenger Vehicles (PVs) constituted 63.9% of the market and Commercial Vehicles (CV) accounted for 36.1%. Of the...

17 Aug 2021  |  Asia Pacific  |  Market Outlook

Thailand Automotive Outlook, 2021

Thailand Accounted for the Highest Automotive Sales in ASEAN in 2020. Chinese OEMs are Focused on Geographic Expansion and Competitive Intensity in the Country

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Thailands TIV dropped by 21.4% in 2020 when compared to 2019. Sales is projected to increase by 8.7% (YoY growth rate) in 2021 to 861,000 units. The commercial vehicle (CV) segment continues to dominate with a 56.6% share, and it is projected to reach 57.3% in 2021, driven by government stimulus measures in response to the pandemic. Diesel powertra...

16 Aug 2021  |  Global  |  Technology Research

Recent Trends and Innovations Facilitating COVID-19 Waste Management

Technological advancements in biohazardous waste handling and treatment methods to facilitate the development of effective COVID-19 waste management ecosystem

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Waste management technologies are amongst the most important tools we can deploy to reduce our impact on nature. Further, efficient and eco-friendly waste management solutions also enable a healthy environment by reducing the probability of contagion transmissions. During the pre-COVID period, efficient and effective waste collection and treatment/...

2020 was a defining year for the mobility industry in many ways. After a challenging 2018 and 2019, the pandemic threw the industry into a tailspin that saw global automotive sales falling to record lows in the first half of 2020. Several business models stuttered, and revenues hit a downward spiral. However, stakeholders have shown greater resilie...

Healthcare providers typically manage kidney failure, diabetes, and respiratory failure with large, bulky medical equipment in a hospital setting. Conventional interventions typically reduce patient mobility; the treatment burden, mental anxiety, potential for non-compliance, and other drawbacks for specific therapies can result in poor health outc...

Outsourcing helps organizations navigate the challenging competitive environment. It has evolved from being a resource expansion and cost arbitrage solution to a process that drives business outcomes and creates value for customers. This Frost & Sullivan study presents forecasts for the global business process management (BPM) services market from ...

09 Jul 2021  |  Global  |  Market Outlook

Global Off-highway Vehicle Industry Outlook, 2021

Key Trends and Opportunities that will Aid Recovery of the Off-Highway Vehicle Market in 2021 and Beyond

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Though many regions are grappling with the impact of the COVID-19 pandemic, some have recovered earlier than the rest, to resume construction, farming, and mining operations due to recovering economies, and key OEMs are targeting those recovered markets to release their customized product designs as per regional demands and trends. This research in...