Themes

11 Jun 2021  |  North America  |  Market Outlook

Global Light, and Medium and Heavy Commercial Vehicle Outlook, 2021

Growth Strategies to Aid the Market Rebound from Last Year’s Lows Due to COVID-19, with LCV and M&HD Truck Segments Expected to Grow by 10.3% and 5.9%, Respectively, this Year

Infographics

×

Key Issues Addressed

The trucking industry was not immune to the disruptions in supply chain and falling trade that the global COVId-19 pandemic created. Major markets, such as North America and Latin America, were badly hit, while Europe and India suffered the steepest sales declines. China was the only region to register positive growth across both LCV and M&HD Truck...

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...

Central America is a natural vacation destination for North American tourists. However, the regions social and political situation has prevented the regions commercial aerospace industry from realizing its full potential. While most destinations in Central America have decent point-to-point connectivity from major cities, they severely lack intra c...

Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...

26 May 2021  |  Global  |  Market Outlook

Global Commercial UAS Outlook, 2021

Artificial Intelligence and Autonomous Platforms will Drive Adoption of Commercial Drones for a Growing Range of Applications

Infographics

×

The commercial unmanned aerial system (UAS) market continues to grow globally and was accelerated in the wake of the COVID-19 pandemic response. Autonomy and artificial intelligence (AI) are, and will remain, the main drivers promoting commercial UAS adoption and associated market growth because autonomous flight reduces the need for expensive manp...

12 May 2021  |  Global  |  Customer Research

Investing in Communications and Collaboration Tools to Empower Frontline Workers

Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction

Infographics

×

Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...

11 May 2021  |  Latin America  |  Customer Research

Latin-America Cloud User Survey, 2020

Strong Support, Simpler Processes, and Cloud Evangelism will Be Crucial for Successful Cloud Adoption and Implementation Post-Pandemic

Infographics

×

Latin American businesses continue to pursue the digital transformation they began several years ago, with a growing percentage of companies adopting new technologies and moving data and applications from on-premises data centers to the cloud. In fact, 2020 represented a tipping point for IT investments in the region, with companies splitting their...

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

Infographics

×

Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

23 Apr 2021  |  Global  |  Market Outlook

Radical Transparency will Alter the Global Packaged Food and Beverage Industry, Outlook 2021

Increased Localization, Clean Labels, and More Transparency will Define the New Normal to Eating

Infographics

×

Key Issues Addressed

This Frost & Sullivan research service is an outlook of the global packaged food and beverage industry. In 2020, the COVID-19 pandemic moved from being a health crisis to a health and economic crisis. The packaged food and beverage industry was affected in terms of products sold and channels of sales. Some of the changes witnessed during the year a...