Themes

07 May 2021  |  Asia Pacific  |  Customer Research

Customer Experience Management Study—Malaysian Banking Sector 2021

Benchmarking Industry Excellence in Delivering a Superior Customer Experience

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Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...

Clinical decision support systems (CDSS) provide actionable information for improving the decision making abilities of the health professionals. However, the traditional CDSS platforms have drawbacks such as alert fatigue, diagnostic errors, workflow disruptions that can have detrimental effect on patients health outcomes as well as healthcare prov...

Smart grid modernizations have led to the development of remunerative programs that encourage consumers to optimize their energy consumption in response to penalties, pricing signals, or curtailment requests. The potential flexibility being infused by the programs have rendered consumers energy load and onsite generation capabilities to be consider...

31 Mar 2021  |  Global  |  Technology Research

Autonomous Mobile Robots: R&D Portfolio Assessment

Autonomous Mobile Robots are Finding Wide-range of Applications in Warehouse Management, Last-mile Delivery, Healthcare, Hospitality and Security

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The need for automation in logistics and warehouses is being driven by the increasing popularity of e-commerce which has experienced a further boost, same-day delivery demands, shortage of labor, and the time wasted by labor in travelling long distances and carrying out monotonous tasks and lastly the incapability to scale existing solutions such a...

Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey in September 2020 that centered on the state of their laboratories in 2020 and their expectations for 2021. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents yea...

18 Feb 2021  |  Europe  |  Customer Research

Communications and Collaboration Investment Priorities

IT/Telecom Buyers’ Perspective

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Key Benefits

This study provides the data collected through an online survey of 1,129 IT and telecom decision makers across customer size segments, industries and world regions. The survey was conducted in November-December 2020. Respondents were qualified as follows: • IT/telecom decision maker in organizations with 10+ employees • Having knowledge on comm...

IIoT (Industrial Internet-of-Things), came into reality during the advent of Industry 4.0. The technology provided immense data communications and connectivity between all devices. The fourth industrial revolution changed the whole manufacturing spectrum. The technology helped manufacturers to tremendously increase their efficiency and productivity...

Global public R&D institutes have always been the main driver of innovation and technology domain in the energy sector. The importance of public R&D for energy sector is further highlighted by the need for accelerated commercialization of emerging technologies that have been identified as vital for deep decarbonization of the global energy sector b...

Increasingly stringent emission regulations and growing environmental awareness has been driving widespread adoption of clean energy solutions adhering to low carbon protocols. On the other side, growing urbanization and industrialization across the globe, which has led towards growth in consumption of goods, and materials, has resulted in a waste ...