Themes

The Asia-Pacific facilities management (FM) market is enjoying stable growth, primarily supported by rapid FM development in developing markets and offset by low growth in mature markets. The increasing outsourcing culture and growing asset base due to construction activity and greater familiarity of information technologies across most corporation...

The contact center outsourcing services market in Latin American and the Caribbean (CALA) remain relatively stable in terms of revenue in 2018, compared to 2017. This negative performance was mostly due to automation of a large number of interactions by telecom companies, which was partially offset by solid performances of Colombia, Central America...