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31 May 2021  |  Asia Pacific
Indonesian Banking Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retail banks in I...
$4,950.00 -
28 May 2021  |  Asia Pacific
Indonesian Telecommunications Customer Experience Management Study 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Indonesia continues to capitalize on the growing number of telecommunications users in Southeast Asia as many individuals rely on various telecommunications services and products for both personal and business uses. Frost & Sullivans Customer Experience Management study on the countrys telecommunications sector explores how customers perceive their...
$4,950.00 -
07 May 2021  |  Asia Pacific
Customer Experience Management Study—Malaysian Banking Sector 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...
$4,950.00 -
16 Dec 2012  |  Asia Pacific
Cloud computing in Russia
$1,500.00 -
16 Mar 2012  |  Asia Pacific
State of Cloud Computing in Malaysia 2011
The State of Cloud Computing in Malaysia provides the results and analysis of a survey of 100 businesses in the country. The study reveals end-user perceptions of Cloud Computing, Adoption level, Preferred Delivery Model, Workloads currently in the Cloud and are likely to be moved in the next 12 months, IT spending on Cloud, and other end-user rela...
$1,500.00