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United States Healthcare Consumerism Growth Opportunities
United States Healthcare Consumerism Growth Opportunities
The Quantified Self Consumer Behavior and Innovative Business Models Create Future Growth Potential
07-Jul-2021
North America
Description
This research service examines the future of healthcare consumerism in the United States in terms of changing patient demographics and demands, technological advancements, digital health, shift in consumer behavior to non-traditional healthcare settings, and innovative healthcare business models.
Healthcare consumerism is on the rise as individuals become more engaged in making health-related decisions and assert control over their medical and wellness care. This trend is likely to accelerate post-COVID-19 as consumers increasingly focus on their health. The future of the healthcare ecosystem lies in consumer-centric capabilities and services, including home and self-care, social care, daily life activities, and financing support.
The COVID-19 pandemic accelerated the shift in consumer behavior to non-traditional care delivery models, leading to innovation in healthcare business models such as on-demand, point-of-care, and home health services. This shift results in strong inroads for non-traditional participants in healthcare. The four big technology companies—Alphabet, Inc., Apple, Inc., Microsoft Corporation, and Amazon.com, Inc.—are expected to continue disrupting the healthcare industry with their focus on digital health and consumer-facing platforms.
Consumer expectations for quick, convenient, transparent, connected, and responsive healthcare services are redefining how consumers engage with their healthcare providers at each stage of the consumer journey. Younger consumers, no longer satisfied with the healthcare status quo, are likely to choose healthcare providers that offer digital capabilities, such as electronic prescription refills and access to online test results through mobile applications. Many consumers across different age groups are also more willing to try non-traditional services.
The pandemic has increased the adoption of telehealth, digital/mobile applications, and direct-to-consumer digital platforms. Healthcare consumers, empowered by digital technology, now take charge of their health more and expect on-demand anytime, anywhere services. Healthcare consumerism forces traditional healthcare participants to develop new care models to compete successfully in the consumer-to-business healthcare marketplace.
Healthcare participants are expected to prioritize investments in alternative sites of care for health systems to retain their customers. In addition, chronic illnesses such as heart disease, diabetes, and mental health conditions have increased because of pandemic-related care deferment. The chronic illness management market can potentially unlock new growth opportunities for technology, retail, and telecommunications companies because these diseases require long-term management.
Author: Dr. Rishi Pathak
RESEARCH: INFOGRAPHIC
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Table of Contents
Why is it Increasingly Difficult to Grow?
The Strategic Imperative 8™
The Impact of the Top Three Strategic Imperatives on the Healthcare Consumerism Industry
Growth Opportunities Fuel the Growth Pipeline Engine™
Market Overview
Scope of Analysis
Top Trends and Factors Driving Healthcare Consumerism
Key Highlights of Healthcare Consumerism
Defining Future of Healthcare Consumerism
Customer Voice and Consumer Trends
A Tale of Two Consumers
Consumer-centric Metrics
Consumer-centric Healthcare Ecosystem
Quantified Self Consumer Behavior
Healthcare Consumer Provider Marketplace
Non-traditional Care Settings
New Age of Consumer Demand
The Four Big Tech Companies—SWOT Analysis
Big Tech Companies in Healthcare Consumerism—Key Platforms, Solutions, and Partnerships
Big Retail Companies in Healthcare Consumerism—Key Platforms, Solutions, and Partnerships
Big Telecom Companies in Healthcare Consumerism—Key Platforms, Solutions, and Partnerships
Consumer-Facing Solution—Amazon Alexa Device
Consumer-Facing Solution—Microsoft AI Bot for COVID-19 Screening
Consumer-Facing Solution—Walmart Telehealth Initiatives
Companies to Watch
Price Transparency—Overview and Implications
Price Transparency—Criticality and CMS Regulatory Norms
Quantifying Healthcare Consumerism—Overview
Quantifying Healthcare Consumerism—Future Implications
Six Consumer Segments with Differing Needs
Healthcare Consumerism—Personalization
Healthcare Consumerism—Access
Healthcare Consumerism—Innovation
Healthcare Consumerism—Incentives
The Role of COVID-19 in Accelerating Healthcare Consumerism—Overview
Growth of Digital Health Technologies
Top Digital Health Technologies—Online Scheduling and Patient Portal
Reasons to Use Digital Health Technologies
Rising Telehealth Usage
Healthcare Innovative Business Models—Six Big Themes
Emerging Business Models—Heat Map
On-demand Healthcare Platforms
On-demand Healthcare Platforms (continued)
On-demand Healthcare Platforms—Intelligent AI and API Adoption
On-demand Healthcare Platforms—Challenges
Growth of D2C Models
Healthcare Consumerism—Best Practices
Growth Drivers for Healthcare Consumerism
Growth Drivers for Healthcare Consumerism (continued)
Growth Drivers for Healthcare Consumerism (continued)
Growth Restraints for Healthcare Consumerism
Growth Restraints for Healthcare Consumerism (continued)
Top Six Customer Experience Trends
Growth Opportunity 1: Analyzing SDOH Data to Improve Patient Outcomes and Empower Consumers
Growth Opportunity 1: Analyzing SDOH Data to Improve Patient Outcomes and Empower Consumers (continued)
Growth Opportunity 1: Analyzing SDOH Data to Improve Patient Outcomes and Empower Consumers (continued)
Growth Opportunity 2: Creating a Patient-centric Healthcare Payment Experience to Meet Consumer Demand
Growth Opportunity 2: Creating a Patient-centric Healthcare Payment Experience to Meet Consumer Demand (continued)
Growth Opportunity 3: Developing On-demand Healthcare Platforms for Anytime, Anywhere Health Services
Growth Opportunity 3: Developing On-demand Healthcare Platforms for Anytime, Anywhere Health Services (continued)
Growth Opportunity 4: Improving the ROI of Care Management Programs
Growth Opportunity 4: Improving the ROI of Care Management Programs (continued)
Growth Opportunity 5: Expanding Within the Market Segment and Adjacent Segments for New Revenue Pools
Growth Opportunity 5: Expanding Within the Market Segment and Adjacent Segments for New Revenue Pools (continued)
Growth Opportunity 6: Selecting High-Growth Segments to Drive Growth Disproportionally
Growth Opportunity 6: Selecting High-Growth Segments to Drive Growth Disproportionally (continued)
List of Exhibits
List of Exhibits (continued)
Legal Disclaimer
Popular Topics
No Index | No |
---|---|
Podcast | No |
Author | Dr. Rishi Pathak |
Industries | Healthcare |
WIP Number | PBD4-01-00-00-00 |
Is Prebook | No |
GPS Codes | 9564-B1,9600-B1,9612-B1 |