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05 Oct 2021  |  North America  |  Customer Research
Global Customer Perspectives on Contact Center Trends by Country
Impact of COVID-19 on Top Contact Center Markets
Frost & Sullivan surveyed 661 IT decision-makers around the globe to IT/Communications to gain a deeper understanding of the impact of COVID-19 and their plans to exceed CX expectations as the world recovers from the pandemic. COVID-19 accelerated the move towards self-service, allowing many companies to invest in technology that deflects calls...
$4,950.00 -
02 Sep 2021  |  North America  |  Customer Research
US SD-WAN End User Survey Analysis, 2021
IT Resource Optimization, Centralized Network Management, and Improved Cloud Connectivity Drive Growing SD-WAN Adoption
The Software-defined Wide Area Network (SD-WAN) has advanced to the growth stage from an early growth phase of the product lifecycle. In Frost & Sullivans 2018 survey, we found that enterprises were aware of the benefits of SD-WAN and prepared for its deployment. Since then, enterprise decision-makers have focused on upgrading network capabilities ...
$4,950.00 -
20 Aug 2021  |  North America  |  Customer Research
Future of In-car Marketplace and Features on Demand—United States, Voice of Customer, 2020
Voice of Customer Study to Assess the Interest and Potential for the In-car Marketplace and Features on Demand
This study seeks to evaluate the current usage of the in-car marketplace and features on demand (FoD) services such as navigation and location-based features, integration and productivity, driving convenience solutions, remote services and maintenance, in-car personalization, entertainment, and performance and driving services in the United States....
$4,950.00 -
06 Aug 2021  |  Global  |  Customer Research
US Vehicle Subscriptions—Voice of Customer Analysis, 2020
Currently, the Market Potential for Used-car Subscription in the US Ranges from 400,000 to Approximately 1 Million Units, and 10% of All New Vehicles Retailed in 2025 are Expected to Be Offered Under the Vehicle Subscription Business Model
Globally, the US continues to be the leading market to test and launch vehicle subscription offers. Frost & Sullivan estimates about 32 vehicle subscription programs in the US at various stages of life cycle in 2018, and it is expected to witness more than 50 programs by 2025. Frost & Sullivan carried out more than 2000 interviews among potential c...
$2,450.00 -
12 May 2021  |  Global  |  Customer Research
Investing in Communications and Collaboration Tools to Empower Frontline Workers
Enhanced Frontline Worker Productivity Can Boost Company Growth and Customer Satisfaction
Estimated at approximately 2.7 billion globally, frontline workers represent a considerable untapped market and growth opportunity for communications and collaboration solution providers. For decades, the enterprise communications market has focused much of its collective attention on the carpeted office and knowledge worker segments. While commu...
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26 Mar 2021  |  North America  |  Customer Research
Global Laboratory Product Purchasing Trends, 2020–2021
An End-user Perspective on Laboratory Spending Reveals Modest 2021 Budget Increases Following Healthier 2020 Spending
Readers of one of Frost & Sullivan’s media partners were invited to participate in an online survey in September 2020 that centered on the state of their laboratories in 2020 and their expectations for 2021. Frost & Sullivan has conducted similar studies among the same targeted respondents since 2012. Where applicable, the study presents yea...
$4,950.00 -
17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Retail
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
In 2020, the retail industry faced tremendous challenges, as COVID-19 caused disruptions in product supply and demand; in the labor pool; and in consumer spending. To address the challenges, retailers accelerated their digitalization strategies. The retailers best positioned to emerge stronger from COVID-19 were those that leveraged a cloud foundat...
$4,950.00 -
17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Financial Services
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...
$4,950.00 -
17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Manufacturing
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
In response to the COVID-19 pandemic, manufacturers accelerated their digitalization strategies in 2020. The most successful firms leveraged a cloud foundation to boost productivity, enable collaboration among remote and frontline employees, and connect people, devices, and data via intelligent platforms. The Frost & Sullivan reveals the progress a...
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29 Jan 2020  |  North America  |  Customer Research
Voice of Customer Analysis on Connected Car Services in the United States, 2018
Flexible Access to Telematics Services will be the Preferred Subscription Model in Future
This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...
$4,950.00