Industries

Utilities have always dealt with data management, but the volume and velocity of data in a smart grid is something that they are not prepared for. Utilities do not know where to start with big data development. They have neither the requisite skills nor vision. First movers often search for help from ICT vendors, especially analytics software provi...

Both the International Energy Agency (IEA) and the EU Member States have identified district heating as a growth area. However, implementation of combined heating and power (CHP) policies is slow and growth has been sluggish. However, the market is set to grow steadily between 2012 and 2019. The key challenge facing the market is defining policy an...

This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...

This market analysis research provides market sizing and forecasts for hosted contact centre services in the Europe, Middle East and Africa (EMEA) region. Hosted solutions include public cloud services and dedicated hosted solutions. The segments covered are: hosted IVR, hosted ACD, hosted customer chat, hosted outbound contact, and hosted agent pe...

The primary focus of the research service is to strategically analyze the European rail eTicketing market. The study provides the technology requirements for mobility integration and future prospects along with the benefits of integrating mobility with the help of eTicketing in rail transportation. This research service also provides details on rol...

The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), to understand the key feature and service expectations, to explore perceptions and willingness to pay for fleet telematics services, to examine vendor satisfaction and brand perceptions, and to look into vendor con...