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The overall research objective is to measure the current use and future decision-making behavior toward unified communications and other workforce technologies around the globe, specifically: desktop, room-based and huddle room video conferencing; audio conferencing; web conferencing; IP telephony; team collaboration tools (e.g., Slack); unified co...

29 Jan 2020  |  North America  |  Customer Research

Voice of Customer Analysis on Connected Car Services in the United States, 2018

Flexible Access to Telematics Services will be the Preferred Subscription Model in Future

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This study seeks to evaluate the current usage of connected car applications such as digital assistants, online infotainment services, telematics services, navigation services, and data-enabled services in the United States. It also focusses on customer analysis bifurcation by vehicle segment, brand, and customer preference. The study seeks to high...

The overall objective of this study was to provide contract manufacturing organizations (CMOs) a sound basis for formulating an effective strategy to compete in the market, including areas of opportunities and threats. As far as the market dynamics and CMO selection are concerned, overall satisfaction and likelihood of contract renewal are in the 4...

This research service provides a benchmarking analysis for logistics service providers (LSPs) across five major countries in Gulf Cooperation Council (GCC) using key performance criteria. It also provides a comprehensive analysis of logistics outsourcing trends, use of organized 3PL service providers, and LSP performance ratings for important selec...

This customer research was conducted to track content management systems within the corporate environment in the United States. Content management systems, integrated within the IT infrastructure of an organization and on top of the storage architecture, has arguably become the most crucial part of the content/information workflow. This has become ...

The overall objectives of this study are to investigate typical attitudes towards fleet telematics (fleet management system solutions), to understand the key feature and service expectations, to explore perceptions and willingness to pay for fleet telematics services, to examine vendor satisfaction and brand perceptions, and to look into vendor con...

This research study identifies trends within the automotive tools market for power tools, hand tools, handheld diagnostic tools, pneumatic/air tools, and tool storage devices. Overall, while fewer handheld diagnostic tools are currently owned, they are on a projected higher growth rate than other tools/devices. Conversely, the number of hand tools ...

The overall research objective was to capture and analyze global next-generation (NGS) sequencing trends and use. Most researchers outsource NGS technologies; however, in-house NGS technology use is expected to increase within the next 12 months. Data accuracy and operating costs are the top criteria for purchasing sequencing instruments. Disease-r...

This study confirms previous Frost & Sullivan findings that small and medium-sized businesses take a more conservative approach than larger businesses when it comes to unified communications and collaboration (UCC) investments. Frost & Sullivan defines UCC as an integrated set of voice, data, and video communications applications, all of which leve...