This is a demo store. No orders will be fulfilled.
Information Technology
Information technology (IT) has been the single most instrumental factor in driving business growth across industry verticals in the last two decades. Today it has much larger implications. Organizations are under pressure to ensure that every decision they make for R&D to product development, from marketing to sales, from customer acquisition to service delivery-- there is agility, mobility and optimal customer experience.
The confluence of IT with connectivity is what will reshape our universe. The world will have least 80 billion connected devices by 2020. Hence IT morphs into Digital Transformation and is slated to disrupt just about every aspect of business; the way organizations interact with consumers and the way they discover new opportunities.
Frost & Sullivan’s Information Technology research and consulting programs look at conventional and unconventional technologies, services and changing business models, with specific focus on disruptors such as social, mobility, analytics, cloud (SMAC), cybersecurity, artificial intelligence, machine learning, big data, and IOT or the Internet of Things.
We work closely with the world’s largest IT firms and upcoming disruptive start-ups to predict macro and micro trends related to products, services, technology and business models that can define growth. Tailored, customized solutions provide clients with the best strategies for growth, supported by the right key data points researched to meet the client’s needs and the specific engagement. Our research spans broadly across the sector and provides deep insights into specific markets in the most significant areas of IT and the IT industry.
-
07 May 2021  |  Asia Pacific  |  Customer Research
Customer Experience Management Study—Malaysian Banking Sector 2021
Benchmarking Industry Excellence in Delivering a Superior Customer Experience
Customer experience is the accumulation of a customer's experiences throughout his/her journey with a supplier across any and all functions, products, services, and touchpoints. This study adopts the proprietary Customer Experience Index methodology and the widely used Net Promoter Score metric to understand the dynamics between customers and retai...
$4,950.00 -
17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Retail
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
In 2020, the retail industry faced tremendous challenges, as COVID-19 caused disruptions in product supply and demand; in the labor pool; and in consumer spending. To address the challenges, retailers accelerated their digitalization strategies. The retailers best positioned to emerge stronger from COVID-19 were those that leveraged a cloud foundat...
$4,950.00 -
17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Financial Services
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
For financial institutions, the first months of 2020 were a test of operational agility. In response to COVID-19's chaos, including branch shutdowns, concerns about employee health and safety, and shifting government mandates, the financial firms best able to pivot were those that were already well into their cloud journeys. Such firms leveraged a ...
$4,950.00 -
17 Mar 2021  |  Global  |  Customer Research
Cloud Drives Digital Transformation in Manufacturing
Highlights from the 2020 Frost & Sullivan Global Cloud User Survey
In response to the COVID-19 pandemic, manufacturers accelerated their digitalization strategies in 2020. The most successful firms leveraged a cloud foundation to boost productivity, enable collaboration among remote and frontline employees, and connect people, devices, and data via intelligent platforms. The Frost & Sullivan reveals the progress a...
$4,950.00 -
12 Nov 2019  |  Asia Pacific  |  Customer Research
End User Priorities in Digital Transformation, Asia-Pacific, 2019
Gain an Understanding of Top Corporate Objectives & Critical Success Factors
The overall research objective is to measure the current use and future decision making behavior toward information technology (IT) in Asia-Pacific, specifically: Enterprise Mobility Management, eCommerce/mCommerce, Unified Communications & Collaboration (UCC), Infrastructure and Data Centers, Big Data and Analytics’ Omnichannel Marketing, Custom...
$4,950.00 -
26 Sep 2016  |  Global  |  Customer Research
Navigating Digital Transformation in Travel and Transportation
This study is derived from a survey of IT decision makers around the world across multiple industries. It provides insightful information on what drives investment in IT solutions, the IT-related challenges that organizations face today, and most importantly, plans for IT budgets. Technologies covered include Enterprise Mobility Management, Social ...
$3,000.00 -
27 Mar 2015  |  Global  |  Customer Research
The Future of IT in the Government Sector in North America, Latin America, and Europe
An End-user Perspective
The research objective is to measure the current use and future decision making behavior toward information technology (IT) within the government sector in North America, Latin America, and Europe. Government agencies continue to want to drive productivity; however, compared to a year ago, they are less concerned with reducing costs, accelerating d...
$2,500.00 -
29 Mar 2012  |  Latin America  |  Customer Research
Analysis of the Argentinean and Chilean Contact Center Outsourcing Services Markets
The Evolution of the BPO CRM Industry
This study examines the trends in the contact center outsourcing services markets in Argentina and Chile and forecasts the market demand. This research analysis provides extensive coverage of the services delivered in each of the local markets and gives coverage of the services provided from these countries to international markets. Drivers and res...
$3,950.00 -
10 Oct 2011  |  Global  |  Customer Research
Mobile Cloud Computing: Technology Benchmarking and Stakeholder Analysis (Technical Insights)
The rising ubiquity of smart mobile devices among the mobile population and the widespread adoption of cloud applications and infrastructure, has propelled the intersection of these two fundamental technologies and thus introduce mobile cloud computing. In this manner, mobile users could perform numerous operations such as data storage, data manage...
$4,950.00 -
18 Dec 2009  |  Asia Pacific  |  Customer Research
Taiwan Enterprise Telephony Market Q2 2009
Taiwan Enterprise Telephony Market Q2 2009 chapter offers an analysis of the countrys enterprise telephony market in the Asia Pacific region for Q2 2009. It analyses the market trends, vendor market performance, the vertical and horizontal market splits, go-to-market strategies and major public customer wins. The enterprise telephony market is seg...
$3,950.00