Information Technology

Market concerns for Brazilian IT infrastructure outsourcing services include the need for space (CAPEX), since companies are restructuring, and the need for more capacity to host infrastructure. Brazilian companies are also struggling to increase operational efficiency, reduce management complexity, and save in costs. The data centers have created ...

Security information event management (SIEM) and log management products are gaining a strong following as enterprise organizations look for techniques to defend against advanced threats and persistent hackers. As cyber attacks become more sophisticated, organizations are implementing security products, such as SIEM, to protect their virtual and ph...

The mobile security challenge is complex and multi-faceted. Mobile devices can be infected by malicious software called malware, enabling hackers to gain access or control. Mobile applications (simply called apps) on the device can perform unwanted, high-risk actions. Sensitive data stored on the device can also be lost or stolen. This study focu...

Customer collaboration, which includes conferencing, co-browsing, and remote support, can improve the customer experience in handling complex issues and in successfully concluding sales opportunities. It accomplishes these goals by enabling contact center agents to bring in knowledgeable colleagues and subject matter experts (SMEs) into the convers...

The Asia-Pacific Secure Content Management (SCM) market continued to perform well during 2012, posting a healthy YoY growth of 13.7 percent, despite economic uncertainties posting negative impact on regional enterprises. The spending sentiment on email and Web security technologies remained high across enterprises, and it is set to continue in the ...

Managed Security Service Providers (MSSPs) monitor clients' IT infrastructure from the vendors' security operating centers (SOCs) to respond to anomalies and threats to data and communications. Customers are attracted to MSSPs because the MSSP maintains a deeper expertise in security and the outsourcing of non-core business functions increases orga...

Utilities have always dealt with data management, but the volume and velocity of data in a smart grid is something that they are not prepared for. Utilities do not know where to start with big data development. They have neither the requisite skills nor vision. First movers often search for help from ICT vendors, especially analytics software provi...

This market analysis research provides market sizing and forecasts for premises-based contact centre systems sold in the EMEA region. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact centre analytics. The study provides market forecasts by product...

Oil and gas companies must take advantage of ICT innovations to meet their business challenges and gain competitive advantage. This study analyses the role of ICT innovation in the global oil and gas industry. The study will specifically look at 4 key ICT trend: M2M communications, big data, anywhere anytime collaboration, and network and infrastru...