Information Technology

The primary aim of this research service is to gauge the use trends of social networking within a business context, specifically related to external communications. The study analyzes how social media is used to drive external client relations, measures the prevalence of social media engagement tool use, evaluates social media engagement tools, and...

The primary aim of this research is to gauge the use trends of social networking within a business context, specifically related to internal communications. The study covers drivers for social media use, prevalence of engagement, and management tool use as well as factors used to determine social media. About 60% of companies use social media for i...

The overall research objective of the survey conducted during the 4th quarter 2013 was to measure the current use and future decision-making behavior toward IT technologies, specifically mobile solutions such as mobile software applications, machine-to-machine (M2M) communications, and mobile device management (MDM). Segmenting the current and fore...

The overall research objective of the following study was to measure the current use and future decision making behavior toward IT technologies, specifically: audio conferencing, business grade softphones, consumer softphones, headsets, IP telephony, TDM phones, unified communications client, video and web conferencing. It turns out that many IT ma...

This research service examines the use of social media in the U.S. corporate environment based on a survey conducted in 2012. Individuals use social media on a personal level more than as a part of the workplace, but enterprises are increasingly using social media as they begin to understand the benefits. While external use of social media is more ...

Enterprise session border controllers (E-SBCs) are becoming a crucial element of the enterprise unified communications (UC) infrastructure. This strategic analysis defines the current roles of E-SBCs, which include transcoding, security, and branch-office integration. Furthermore, this study identifies the technology trends that are impacting the m...

This study examines the trends in the contact center outsourcing services markets in Argentina and Chile and forecasts the market demand. This research analysis provides extensive coverage of the services delivered in each of the local markets and gives coverage of the services provided from these countries to international markets. Drivers and res...

The rising ubiquity of smart mobile devices among the mobile population and the widespread adoption of cloud applications and infrastructure, has propelled the intersection of these two fundamental technologies and thus introduce mobile cloud computing. In this manner, mobile users could perform numerous operations such as data storage, data manage...

Cloud computing is being seen as the latest business avenue for the expansion by both the IT and telecom providers. Through their varied offerings the companies are targeting the various sectors from banking to healthcare to offer services tailored to industry requirements. This study analyses a few companies that have cloud computing services to u...