Information Technology

This research service aims to provide a snapshot of a small number of end users' investment attitudes towards Big Data & Analytics (BDA) technologies in order to illustrate enterprises' views on using data as an enabler for digital transformation. The study reveals that although the market is nascent, it has a surprising open-mindedness towards tra...

In June, the European Data Forum (EDF) 2016 brought together about 1,000 participants from almost 50 countries in Eindhoven, Netherlands to share and discuss ideas about the importance, proliferation, and uses of data in the global economy and society. Three parallel tracks saw senior and executive leaders deliver more than 40 presentations to a Bi...

Blockchain, the underlying digital ledger technology for Bitcoin, has been gaining popularity as institutions from diverse backgrounds start to test and measure its potential impact. The World Economic Forum predicts that 10% of the world’s gross domestic product will be stored on blockchains by 2025.

A new trend in information security has begun to take shape, where security is managed remotely without the need for on-premise hardware or staff. These remote security services are often offered as a standardized bundle, with varying levels of service sophistication. This research service examines the position of standardized remote security servi...

One of the dominant themes in the definitions of the concept of digital transformation is the improvement of the customer experience through the application of digital technology. Therefore, retailers are experimenting with innovative solutions to improve their businesses and provide enhanced customer value.

Global markets are still reeling from the results of the historic referendum on 23 June 2016 that are likely to result in the exit of the United Kingdom (UK) from the European Union (EU). The decision will create a ripple effect across industries, with a significant degree of uncertainty with regards to possible repercussions. For the cloud and dat...

Science fiction is close to becoming reality. As robots evolve beyond being clunky industrial machines, they are starting to find their way into our everyday lives. In June 2016, London Exponential Technologists organised an event focussed on robotics, with an emphasis on emotion and social interaction; the timing coincided with the first UK Roboti...

Two years ago, when Interactive Intelligence announced PureCloud, I voiced concerns about how well the solution would be suited to European markets. Today, a number of my concerns have not been borne out, and Interactive Intelligence addressed others. The PureCloud product has evolved, and Interactive Intelligence has conceived a business model tha...

The new connected and demanding consumer forces retailers to reinvent their businesses. This phenomenon falls squarely within Frost & Sullivan’s Mega Trends research programme that covers an array of transformative, global forces that define the future of the world we live in through their far reaching impact on businesses, societies, economies, ...