Information Technology

For years, analysts and contact centre professionals have been talking about the obvious advantages of using video to deliver a more modern and refined customer experience. It has taken a long time for this idea to come to fruition, and video has mainly been used as a source of information for agents or as content assets to be shared with customers...

Tactical thinking has traditionally been low in the pecking order of management concepts, as academics and consultants tend to preach the importance of strategic long-term thinking, hierarchical organising, and systematic execution. Vision and mission would inform strategy, and strategy determined tactics.

14 Jun 2016  |  Europe  |  Market Research

European Data Centre Services Market

Co-existence of Colocation, Managed Hosting and Cloud Services will Drive Providers to Adopt a Hybrid IT Approach

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The convenience and cost efficiency of outsourcing enterprise IT infrastructure continues to drive demand for data centre services. In addition, the growth of cloud, content is a key source of growth particularly for colocation service providers. However, with the growing adoption of cloud services among enterprises, the growth dynamics of traditio...

Cities are increasingly seeing an opportunity to stimulate economic growth by opening up their substantial sources of data to digital services innovators. Differentiation, however, lies in the foundations they set in terms of data strategy, governance structures, and partnerships. Second wave cities and towns lack comprehensive funding for projects...

Frost & Sullivan strongly believes that the world is about to cross the inflection point in the progress of artificial intelligence (AI). Breakthroughs in deep learning have dramatically improved computer vision, natural language processing (NLP), and robotic motion systems; AI is becoming a core part of the economy and society much more quickly th...

On 14 May 2016, Dr. Amnon Eden gave a lecture at London Futurists on the controversy around the potential of a singularity event. Eden is a computer scientist who specialises in software design and architecture, machine learning, and superintelligence.

Web analytics have been around since 2005, when Google essentially created the category by launching Google Analytics, and technologies and solutions in this area have matured over the last decade.

The Internet of Things (IoT) is a vision for the future of the world in which a huge number of devices are connected to the Internet through embedded computer chips. On the consumer side this involves products such as smartphones, drones, cars, televisions, wearables, and even refrigerators collating data in unprecedented volume and granularity.

At the Marriott Marquis, Times Square, New York from 2 to 4 May 2016, some of the greatest minds and businesses in blockchain came together to discuss some of the most exciting applications, opportunities, and challenges of blockchain technology. Everyone from the largest incumbent industry leaders through to hackathon-fresh start-ups had a presenc...