Information Technology

This market analysis research provides market sizing and forecasts for premises-based contact centre systems at a global level. The product segments covered are: inbound contact routing, IVR and voice portal, outbound dialer, quality monitoring, workforce management, and contact center analytics. The study provides market forecasts by product segme...

Payment fraud continued to increase across Europe in 2012. France and the United Kingdom were the most notable market regions targeted. The increase of smartphones and tablets has changed the way people use professional and personal communication devices. During the payment process, risks are high, especially during a card not present (CNP) payment...

Unified communications (UC) technologies adoption in India is set to change with adjustments in India's telecom policy. The segments of the market researched and covered in this market insight are hosted services for audio, video, Web conferencing, call center, email, and voice. The market verticals covered include government; Internet technology (...

Security information event management (SIEM) and log management products are gaining a strong following as enterprise organizations look for techniques to defend against advanced threats and persistent hackers. As cyber attacks become more sophisticated, organizations are implementing security products, such as SIEM, to protect their virtual and ph...

The mobile security challenge is complex and multi-faceted. Mobile devices can be infected by malicious software called malware, enabling hackers to gain access or control. Mobile applications (simply called apps) on the device can perform unwanted, high-risk actions. Sensitive data stored on the device can also be lost or stolen. This study focu...

Oil and gas companies must take advantage of ICT innovations to meet their business challenges and gain competitive advantage. This study analyses the role of ICT innovation in the global oil and gas industry. The study will specifically look at 4 key ICT trend: M2M communications, big data, anywhere anytime collaboration, and network and infrastru...

Cloud computing services are expanding as opportunities in the cloud computing market continue to emerge despite an increasingly competitive marketplace. This market insight provides a snapshot of 8 participants in the cloud computing market. These vendors reflect a mix of participants that are targeting cloud opportunities from their core areas. F...

This study analyses the role of information and communication technologies (ICT) innovation in the global oil and gas industry. The study will specifically look at four key ICT trend: M2M communications, Big Data, Anywhere Anytime Collaboration, and Network and Infrastructure Security, and how they can enable Oil & Gas companies to address their ke...

One-time password (OTP) tokens are integral to safeguarding an organization’s digital resources. This market insight covers the global OTP market. A detailed market trend analysis is provided and includes total market drivers and restraints, total market forecasts, and an overview of the competitive environment. Segments discussed include the ha...