This is a demo store. No orders will be fulfilled.
USD
GBP
CNY
EUR
INR
JPY
MYR
ZAR
KRW
THB
HTML Sitemap
Products
- Moving Up and Across the Value Chain: A Key Strategy for Customer Care BPO Survival
- Managing the Public Power of Social Media
- Technology and Human Capital: Future Directions for Customer Service
- Finding and Retaining Profitable Customers: Insights from the Telecommunications Industry
- Technology-Enabled BPO: Meeting the Omni-channel Consumer Head On
- Collaborating Socially to Enhance the Customer Experience
- Omni-Channel Customer Care
- Collaborating to Improve the Customer Experience
- The Sophisticated Virtual Agent
- Integrating Social Media into CRM
- Analyzing Customers' Social Voices
- The Rise of Cloud-based Omni-Channel Customer Contact
- Opportunities in a Mature Contact Center Market
- Update on the Contact Center Outsourcing Services Market in Latin America
- Contact Center's Customer Experience in Brazil
- From IVR to Automated Customer Interaction
- Big Data Applications in the Contact Center: Opportunities and Challenges
- Just What the Doctor Ordered
- From Mass Marketing to Social Marketing
- Using Social Media in Disaster Planning and Response
- Benefits of Refreshing the IVRCustomers Speak Out
- Adding Value and Managing Change in Todays Contact Center
- Support for a Diverse IT Environment
- Enabling Productive Human Capital
- BPO Enabling Technology Part II
- Growth Verticals: Customer Care Outsourcing North America
- The Changing Landscape for Customer Support and CRM
- WebRTC in Customer Service: Opportunities and Challenges
- The Potential for Internet of Things (IoT) in Customer Service
- Trends in the Customer Experience Management Market
- Boosting Small Midsized Businesses Email Marketing Effectiveness
- Enhancing Customer Relationship Management (CRM) for Small Midsized Businesses (SMB)
- Enabling Successful eCommerce for Small Midsized Businesses
- Nearshore is All Grown Up
- 2015 North America BPO Mergers & Acquisitions Update
- Augmented Reality 2013: The Future Now
- The Coming Age of Connected Health Care
- Connected Home 2013: Greater Interest but Greater Demands
- Connected Home Scorecard: Funambol OneMediaHub v.12
- Home Networking: Moving Beyond Complexity
- Smart TV: Facilitating Consumer Content Delivery and Management
- Connected Home Market: Movers and Shakers
- Mobile Augmented Reality: The Service Provider Opportunity
- Augmented Reality Market: Innovation and Hysteria
- Home Networking: Growing Consumer Expectations and Operator Opportunities
- Connected Home Consumer Preferences: A Market Ready for Solutions
- Consumer Content Management: Increasing Need and Increasingly Capable Tools
- Cryptocurrency: How Bitcoins Could Transform Consumer Communication Services
- The Connected Home: Making it Work
- Over-the-Top Communication Service Provider Vendor Guide
- Home Networks: The Rise of Consumer IT Infrastructure
- Augmented Reality: The Paradigm Shift Begins
- Cloud First Policy: Lessons Learned from the U.S. Government
- 2013 Cloud Infrastructure as a Service Market: Steady Growth Across All Segments
- Transforming the Channel: Adding Value in the Cloud-Based IT Environment
- Analysis of the Data Center Services Market, 2013
- 2013 Cloud User Survey: Non-Adopters Harbor Doubts about Cloud Benefits
- Disaster Recovery as a Service: A Gateway for SMB Cloud Adoption
- Powering the Global Enterprise: How Software-Defined Data Centers Will Transform IT
- Cloudy Skies: Balancing Self-Service and Expert Consulting for SMB Customers
- Automating the Cloud: How Management Platforms Will Change Managed Cloud Offers
- Cloud in a Box: Converged Cloud Infrastructure for Enterprise Private Clouds
- Cloud Perceptions: Like Grumpy Old Men, Non-Adopters Harden Their Stance Against Cloud
- The Hybrid Cloud Illusion: Myths and Realities in Integrating Varied Cloud Environments
- Savvy Cloud Providers Adopt DRaaS as Cloud-Based Disaster Recovery Soars
- Managed Application Services Rely on Cloud Platforms to Deliver Legacy Software
- What is Really Driving the Choice of a Cloud Service Provider?
- Why Cloud Service Providers are Missing the Boat on Community Clouds
- Cloud Infrastructure as a Service Market Update, 2015
- Cloud Management Portals: Cloud Visibility and Control in a Self-Service World
- From Flea Market to Boutique: Business Cloud Marketplaces Reflect the Goals of Providers
- Why Platform as a Service (PaaS) Will Rule the Cloud
- Its 2015. Do You Know Where Your Apps Are?
- Vital Signs - A Look at Whats Driving Payers Use of Analytics Solutions in 2014
- Vital Signs - M2M and mHealth Solutions Revolutionizing Healthcare
- Vital Signs - Exploring Brain Health: The Inevitable Rise of Brain Wearables
- Equipment Manufacturer Professional Services Strategies IV
- Mobilizing Big Data for Bankable Results: Capturing and Leveraging Customer Data in Financial Services
- Big Data and Content Management: A Perfect Storm
- Marketing Automation: Completing the Picture with Big Data
- The World Moves Fast, and Data is Driving - Part 2, Competitive Strategies: Market Size, Forecast, & Shares
- The Human Bounce Rate: Can (and Should) Retail/Wi-Fi Analytics Help Retailers Survive in the Age of Amazon?
- Marketing Challenges for Big Data Solution Providers
- Customer Experience Analytics: Taking a Closer Look
- CSPs Know Set-top Box (STB) Video, but Need Big Data to Deal with Over-the-Top (OTT) Video
- Beyond Self Service: Strategies for Successful BI
- Stratecast Confidential: The Impact of the NSA on the Big Data Market -- and Global Communications
- How Stratecast Built Its Current Market Sizing and Forecast for the Big Data, Analytics, and Business Intelligence Market
- Brands are Spending More on Mobile Advertising, but is it Working? Prove it--with Big Data
- Social Media Monitoring: Listen and Learn
- 2014 Big Data and Analytics Market Survey: Initial Observations
- Real-time Analytics: NOW Would Be Good
- Big Data & Analytics Vendor Directory - 2014
- Survey Results Signal Slow Growth for Big Data & Analytics
- Our Privacy versus Their Survival: Big Data Keeps Online and Brick-and-Mortar Retailers from Hitting the Wall
- Security Today Demands New Approaches Built on Machine Learning and Big Data
- Machine Learning Meets Marketing
- How the Automotive Industry (and Society) Can Reap $800 in Benefit per Vehicle from Big Data
- Financial Services Digital Marketers: Four Opportunities to Improve the Customer Experience
- Countering Cyber Attacks with Big Data and Analytics